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Client Services Manager

1 month ago

Calgary, Canada Securiguard Full time

Client Services Manager

Join Securiguard, a leader in security and safety solutions, and help us create trust and peace of mind for our clients and communities.

At Securiguard, we pride ourselves on delivering comprehensive security solutions backed by exceptional customer service. As a company, we are committed to supporting our employees, community, and the environment. As we continue to grow and evolve, we are seeking a seasoned and motivated Client Services Manager to lead the day-to-day Alberta operations. This role offers an exciting opportunity to manage a professional security team and drive exceptional service delivery.

Your Role: Client Services Manager

  • Build and nurture client relationships by becoming a trusted security and safety solutions advisor, actively involved in all aspects of account management.
  • Oversee a strategic portfolio of accounts, ensuring service excellence, contract compliance, and regular on-site presence.
  • Develop and implement security solutions tailored to client needs, including risk reduction strategies and optimized coverage plans.
  • Ensure compliance with all contractual and legislative requirements.
  • Manage new business start-ups, including seamless transition planning and execution.
  • Take charge of incident response and provide leadership during critical situations.
  • Establish and monitor KPIs, delivering consistent reporting to drive performance.
  • Negotiate contract renewals and rate increases with existing clients.
  • Ensure all shifts are staffed with trained and qualified security professionals.

What You Bring

  • Proven leadership experience with a track record of building and leading high-performing teams.
  • 3+ years of experience in security operations and client relations.
  • A history of success in client relationship management, problem-solving along with previous proven experience in business development.
  • Strong operational experience, including the management of large teams across multiple sites.
  • Excellent communication, interpersonal, and team collaboration skills.
  • The ability to remain calm under pressure, exercising sound judgment and a hands-on problem-solving approach.
  • Experience drafting policies, procedures, reports, business cases, and duty rosters.
  • Proficiency in Microsoft Office and strong organizational and analytical abilities.
  • A valid Class 5 Alberta Driver's License and access to a vehicle for travel between client sites.
  • An understanding of financial and cost drivers in the security industry.
  • Sales or management training (an asset).

Who We Are

At Securiguard, our mission is simple: to make people feel safe. Our expertise spans multiple industries, including corporate, retail, property management, industrial, aviation, marine, government, and more. With Canada's largest accredited K-9 detection and screening division and a team of over 4,000 security professionals, we are equipped to serve clients anywhere in the country.

We live by our values, embodied in the acronym R.E.A.C.H.:

Respect · Empathy · Accountability · Courtesy · Honesty

Diversity and inclusion drive our innovation and success. As proud winners of Canada's Most Admired Corporate Culture (2021) and finalists in the Excellence in Diversity & Inclusion category at the Canadian HR Awards (2021, 2022), we are committed to fostering an environment where everyone can thrive.

Why Join Us?

  • Work with a team that is passionate about making a difference.
  • Be part of a company that values innovation, integrity, and respect.
  • Opportunities for growth and professional development in a supportive environment.
  • Salary: To be determined based on the successful candidate's skills, experience, and qualifications.