Program Manager
3 weeks ago
Job Description
About the Role
The Program Manager, PSS under the direction of the Associate Director, is responsible for the oversight, operations and direct management of Pharmaceutical Patient Support Programs. The Patient Support Program Manager, in keeping with the organizational structure of the Patient Support Services division, assumes overall responsibility for financial and operational requirements, relating to their program/s. They are also responsible for the implementation of contractual agreements, specific to the delivery of client and patient services, as well as metrics on a specific drug therapy and/or other related projects.
This role is operated on a remote basis and is open to candidates that reside in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan, Northwest Territories, Nunavut, and Yukon.
A Day in the Life
Patient Support Program Management:
Operations:
Develops and maintains specific program protocols, supporting documents, policies and procedures, including but not limited to SOP’s, Work Instructions and process flows. Actively participates in the reporting of incidents or occurrences through the Quality Management System (QMR). Has a solid understanding of accounts payable and accounts receivable methodology. In conjunction with the Pharmacovigilance Dept., assures collection, processing and reporting of Adverse Events within contractual KPI’s and pharmacovigilance requirements. Have strong project management skills and the ability to manage day to day operations, while assuming responsibility for several projects simultaneously. Must be able to identify and report AE’s to health Canada, Med Info and enter into source system and third party systems. Assists in the development and/or revision of policies and procedures. Performs and supports regular program audits and quality assurance reviews to ensure KPI’s and client expectations are met. Complete other tasks as requested.Human Resources:
Liaises with HR and Associate Director to coordinate recruitment, orientation, coaching, workload planning, and retention initiatives. Directly manages program specific employees to ensure the delivery of high quality care and adherence to program, government, company and ISO 9001-2000 standards. Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify HR of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident. Leads or assist with the implementation of Modified Work Programs for employees. Develop and delivers employee training: Including, but not limited to clinical and reimbursement programs. Complete other tasks as requested.
Job Qualification
What You Bring to the Team
Business graduate discipline in any field (College diploma, Undergraduate, Graduate) OR 3 years of Program Management experience At least three (3) years of Program Management of Patient Support Program experience or recent management experience in the healthcare or pharmaceutical industry. Experience within management position in oncology (infusion or oral) is an asset. Demonstrated ability to interpret and integrate policies and procedures; solid track record in conducting adult education initiatives and proven track record as a Project Manager. Demonstrates time management skills, as well as an ability to evaluate urgent situations and make appropriate business decisions. Excellent communicator, valid driver’s license and willingness to undertake out-of-town travel as required. Must be fluent in verbal and written communication and interpersonal skills for both English and French (Applicable for provinces/regions with French language service requirements) Knowledge of the principles, practices and methods of account management; operations and service delivery; financial management and control; program development, implementation and evaluation; human resources practices.-
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