Director of CX Strategy

3 weeks ago

Montreal, Canada Nurun Full time

Job Description

What is the role?

As the Director of CX Strategy and Performance at Nurun, you will lead the practices of Strategy, Data Scientist, and SEO/Analytics. By leading this multifunctional team your mission is to find the right insights for our clients to generate value to their business and problem-solve their challenges.

What we’d like from you?

Lead and manage a talented team focused on CX strategy, including Strategists, Data Scientists, and SEO/Analytics Specialists. 

Assert visions, define digital concepts and tactics that integrate user experience, design, research, data and technology practices, supporting them with a business-oriented discourse;

Implement Human-Centered Design practices to uncover insights and opportunities for solving complex challenges. 

Conduct user research and engage with stakeholders to deliver tailored solutions meeting clients' needs. 

Develop strategic documents, including visions, roadmaps, personas, and customer journey maps. 

Present strategic deliverables in executive presentations, ensuring client appropriation of proposed strategies. 

Collaborate with clients throughout the co-design process, adapting solutions to their reality and ensuring actionable outcomes. 

Drive Digital Transformation initiatives to enhance customer and employee experiences. 

Collaborate with CX strategists and business designers, performance analysis experts, and content strategists on extensive projects;

Facilitate and lead ideation and collaboration sessions involving various expertise, as well as users and clients;

Stay abreast of technological trends and innovations, observe competitive initiatives to identify opportunities, ultimately enabling our clients to stand out.

Qualifications

Bachelor's degree in Marketing, Advertising, Business or any other relevant field; Master's degree preferred

8-10 years of proven experience in leading CX strategy and performance teams 

Relevant experience in  Data Analytics, UX design, Product Management , Digital marketing both theoretically and practically.

A keen interest and hands-on experience with Human-Centered Design/Design Thinking tools and approaches.

Strong analytical and creative thinking skills 

Excellent communication and presentation abilities 

Familiarity with Digital Transformation initiatives 

Bilingual in English & French (must). 

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