Personal Banking Associate

7 months ago

Longueuil, Canada The Toronto-Dominion Bank (Canada) Full time

Description

:

KEY ACCOUNTABILITIES

CUSTOMER

Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience Act as the premier lobby leadership branch representative, by greeting and engaging customers in a range of advice, service, educational, digital, and informational conversations Use ability to discover and advise on meeting/exceeding customer needs by asking curious questions Train and educate customers on mobile, ATM, and online banking, as well as building customer-centric confidence with digital and emerging banking trends Educate and promote TD Bank products and services which align to customer needs, with specific focus on Everyday Banking products (e.g., chequing, savings, credit cards, etc.) as well as personal unsecured lending Point of contact for all customer problems, ensuring concerns are handled appropriately and within a timely fashion, escalating where necessary Assist with maintaining a professional and inviting space in all common areas of the branch, adhering to premises, marketing, and/or regulatory guidelines Support the frontline with transactions, both cash and non-cash, as scheduled


SHAREHOLDER

Contribute to the achievement of business objectives by identifying advice opportunities and referrals, enabling business growth Promote full suite of products, advice, services and banking capabilities Understand and apply operating policies and procedures Contribute to business objectives for Operational Excellence Support the timely and accurate completion of business processes and procedures Escalate non-standard or high-risk transactions / activities as necessary Ensure documentation that is prepared / completed is accurate and properly reflects customer / business intentions and is consistent with relevant rules / regulations Support and participate in process improvement opportunities Ensure necessary due diligence to support the accuracy of all customer transactions / activities Be knowledgeable of and comply with Bank Code of Conduct


EMPLOYEE / TEAM

Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit Participate in personal performance management and development activities, including cross training within own team Keep others informed and up-to-date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities Contribute to a fair, positive and equitable environment that supports a diverse workforce Act as a brand ambassador for your business area/function and the bank, both internally and/or externally


BREADTH & DEPTH

Requires developed knowledge and skills to offer service and advice for a range of product and services Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity / risk Provides recommendations and guidance to customers and / or internal partners Provides solutions to problems in customer situations that are atypical or infrequent, or not covered by stated processes Evaluates issues, errors and problems based on practices and existing precedents or procedures Understands how the customer or advice team integrates with others to accomplish team objectives Impacts the quality, timeliness and effectiveness of the advice team or services provided to customers Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the sales Explains detailed and/or complicated information within the team; builds working relationships with customers and related teams Requires full proficiency gained through job related training to perform a range of activities Generally reports to an Assistant Branch Manager or Branch Manager


EXPERIENCE & EDUCATION

High School diploma and/or 1+ years of relevant experience Post-Secondary or Undergraduate degree (in related field) preferred

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.


Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement:

Ce poste n’exige pas la maîtrise d’une langue autre que le français./ This position does not require proficiency in a language other than French.

  • Personal Banking Associate

    6 months ago

    Longueuil, Canada BMO Financial Group Full time

    7171 boulevard Cousineau Longueuil Quebec,J3Y 8N2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Personal Banking Associate

    6 months ago

    Longueuil, Canada BMO Financial Group Full time

    2877 chemin Chambly Longueuil Quebec,J4L 1M8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Personal Banking Associate

    1 month ago

    Longueuil, Canada BMO Financial Group Full time

    2877 chemin Chambly Longueuil Quebec,J4L 1M8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Personal Banking Associate Trainee- Longueuil

    6 months ago

    Longueuil, Canada TD Bank Full time

    **Personal Banking Associate Trainee - Longueuil**: - 430972BR **Job Category - Primary** - Retail Banking - Financial Services **Work Location** - 1130 King-Georges Street **Employment Type** - Regular **City** - Longueuil **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay...

  • Personal Banking Expert

    6 days ago

    Longueuil, Quebec, Canada National Bank Full time

    Banking Career Opportunities at National BankAre you looking for a dynamic and versatile role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues? As a Banking Advisor at National Bank, you will adopt a friendly approach, listen actively, and offer a people-centric experience...

  • Personal Banking Associate

    2 months ago

    Longueuil, Canada The Toronto-Dominion Bank (Canada) Full time

    Description : Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking...

  • Banking Advisor

    6 months ago

    longueuil, Canada National Bank Full time

    Youtube Video   A career as a Banking Advisor at National Bank is a versatile and varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach, listen actively and offer a people-centric experience for branch clients.   Your job: ...

  • Banking Advisor

    3 months ago

    longueuil, Canada National Bank Full time

    Youtube Video A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch clients. This role...

  • Banking Advisor

    3 months ago

    longueuil, Canada National Bank Full time

    Youtube Video A career as a Banking Advisor at National Bank is a varied role that allows you to live your ambitions and have a positive impact on your own life as well as the lives of your clients and colleagues. You’ll adopt a friendly approach and use your analytical skills in order to offer a people-centric experience for branch clients. This role...

  • Personal Banker

    2 weeks ago

    Longueuil, Canada BMO Financial Group Full time

    2877 chemin Chambly Longueuil Quebec,J4L 1M8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer...

  • Personal Banker

    6 months ago

    Longueuil, Canada BMO Financial Group Full time

    2877 chemin Chambly Longueuil Quebec,J4L 1M8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Personal Banker

    6 months ago

    Longueuil, Canada BMO Financial Group Full time

    279 rue Saint-Charles Longueuil Quebec,J4H 1E4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Personal Banker

    7 months ago

    Longueuil, Canada BMO Financial Group Full time

    279 rue Saint-Charles Longueuil Quebec,J4H 1E4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Banking Advisor

    1 month ago

    Longueuil, Canada National Bank Full time

    Attendance On-Site Job number 19861 Category Support Status: Permanent Type of Contract Permanent Schedule: Part-Time 30 hours Full Time / Part Time? Part-Time Number of Hours 30 Posting date 21-Feb-2024 Location: Saint-Hubert, Quebec City Saint-Hubert Province/State Quebec Area of Interest: Advisory services, Personal banking A career as a Banking Advisor...

  • Customer Experience Associate

    1 month ago

    Longueuil, Canada Scotiabank Full time

    Requisition ID: 210762 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help them achieve their financial...

  • Senior Banking Relationship Manager

    2 weeks ago

    Longueuil, Quebec, Canada National Bank Full time

    Are you a customer-centric professional with a passion for building lasting relationships? Look no further than this exciting opportunity to join National Bank as a Senior Banking Relationship Manager.About the RoleIn this role, you will be responsible for providing exceptional customer service and advice to clients, helping them achieve their financial...

  • Customer Experience Associate

    7 months ago

    Longueuil, Canada TD Bank Full time

    **Customer Experience Associate**: - 416236BR **Job Category - Primary** - Retail Banking - Customer Service **Work Location** - 1130 King-Georges Street **Employment Type** - Regular **City** - Longueuil **Time Type** - Full Time **Province/State** - Quebec **Hours** - 37.5 **Workplace Model** - Onsite **Pay Details** **Department Overview** At...

  • Customer Service Manager

    7 months ago

    Longueuil, Canada Scotiabank Full time

    Requisition ID: 197400 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: **What you’ll be doing** Our Customer Experience Leads/ Longueuil/ Permanent/ Full-time 37.5h are responsible for overseeing our high performing Retail Service teams. Scotiabank is a place where we put our...

  • Customer Service Representative

    7 months ago

    Longueuil, Canada Scotiabank Full time

    Requisition ID: 197285 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. **About the role**: As a Customer Experience Associate/ Longueuil/ Permanent/ Part-time 15h, you are the face, character and heart of our branches. Scotiabank is a place where we put our customers first, and our priority is to help...

  • Sales Associate

    3 months ago

    Longueuil, Quebec, Canada beBee Professionals Full time $35,000 - $55,000

    We are seeking a highly motivated and customer-focused Sales Associate to join our team at beBee Professionals in Longueuil, Canada.Key Responsibilities:Provide exceptional customer service and assist customers with their purchases.Maintain a thorough knowledge of products and promotions to offer accurate information and recommendations.Process transactions...