Functional Analyst Dynamics 365

2 months ago

Montreal, Canada CGI Full time

Position Description:

CGI has implemented a global call center and is in need of an expert functional analyst to assist with configuring the Dynamics Omnichannel tool.

Your future duties and responsibilities:

- Interpret high-level business needs into functional specifications while ensuring communication with business representatives.
- Synthesize a comprehensive system vision and realization challenges considering short and medium-term business needs.
- Advise business representatives by offering alternatives and explaining constraints related to the system's philosophy.
- Produce plans and specifications that accurately reflect user requirements while respecting established parameters.
- Participate in the implementation of identified solutions adhering to functional and technical standards.
- Configure, document, and test Dynamics and Power Platform solutions.
- Ensure system quality and stability by following established development standards or delivery process documentation practices.
- Work closely with integrators and software designers in system design, development, and configuration.
- Collaborate in implementing testing strategies, create test documents, and QA processes.
- Adapt to constantly evolving technology, learn, and apply new methods to achieve organizational goals.

Required qualifications to be successful in this role:

- Minimum 1 year of experience with the "Omnichannel" tool.
- Minimum 3 years of experience with Dynamics .
- Experience in Dynamics cloud platform implementation, migration, or evolution projects.
- Comfortable communicating in either French or English (bilingualism is an asset).
- Authorized to work in Canada. (You can work from any province).

Assets:

- Practical experience with Agile development methodologies.
- Experience in IT consulting and/or services market.
- Practical experience with the Power Platform suite (PowerApps, Power Automate, and Power BI).
- Recent Microsoft Dynamics or Power Apps certification.

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Skills:

Data Migration Dynamics CRM Customizing Functional Analysis

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