Housekeeping Supervisor

4 weeks ago

Vaughan, Canada Easton’s Group of Hotels Full time

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees. If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

Easton’s team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

About the Hotel

SpringHill Suites by Marriott  has 175 rooms, owned and operated by Easton's Group of Hotels. conveniently located near top attractions in Ontario, including Canada's Wonderland, Vaughan Mills Mall and York University. 

Benefits

Health, Vision, and Dental Coverage Wellness Days Employee Social Events On-Site Parking Career Development Hotel Discounts at Marriott properties

job overview

Supervise and inspect the work of assigned room and/or public area attendants to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives.

Duties and Responsibilities

Monitor performance and recommend disciplinary action per company rules and policies. Alert management of potentially serious issues. Ensure all staff are properly trained and have the tools and equipment to effectively carry out their duties. Assists in the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory. Respond to guest complaints, and special requests and ensure corrective action is taken to achieve complete guest satisfaction. Complete all paperwork and closing duties such as filling out supply requisitions, maintenance request forms, and updating logbooks, etc. Promote teamwork and quality service through daily communication and coordination with other departments. Refer to the attached additional job responsibilities and Health & Safety duties and responsibilities. May perform all housekeeping duties necessary including making beds and vacuuming and cleaning.

QUALIFICATIONS AND REQUIREMENTS

Minimum: High School Diploma or equivalent. Some college is preferred. Two years of housekeeping experience, preferably in a hotel of similar size and complexity, including one or more years of housekeeping supervisory experience.  Must speak fluent English. Other languages are an asset.

OTHER

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company. Problem-solving, reasoning, motivation, organizational and training abilities are used often.  May be required to work nights, weekends, and/or holidays.

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