Bilingual Client Solutions Manager, Personal Insurance
2 weeks ago
Overview
As the Client Solutions Manager on the Personal Lines team, reporting to the Director of Client Services, you will be running your own book of business, working directly with clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. How you'll make an impact Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes About you 3+ years of Personal Lines experience, ideally within a brokerage environment Licensing in good standing Bilingual (French & English) Pursuing or willingness to pursue relevant insurance certifications or education ( CIP, CAIB, CRM, etc) highly preferred Knowledge of EPIC considered a strong asset Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them Comprehensive and effective verbal/written communication skills Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles Highly tech-savvy, with an ability to learn new systems, tools and processes High school diploma or equivalent experience required, College or University Degree strongly preferred #LI-SS1 #LI-Hybrid Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: Flexible medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options Retirement savings including RRSP including a company match, TFSA, pension and more Employee Stock Purchase Plan Other benefits include: Educational expense reimbursement Employee assistance programs Discounted gym membership (GoodLife Fitness) Opportunity for flexible work arrangements Paid sick days & personal days Paid Time Off to Volunteer Employee education recognition program Employee referral bonus program LifeWorks Employee Assistance Program Matching Gift Program-
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