Senior ServiceNow Developer

2 weeks ago

Ottawa, Canada Optimal Growth Technologies Full time


Responsibilities:

  • Provides tool or process solutioning recommendations to customer, as needed;
  • Performs operational administrative tasks, as needed;
  • Configures and develops on the VAs instance of ServiceNow including routine changes or configuration adjustments as directed by the customer;
  • Participates in Continual Service Improvement activities, as required by customer demands;
  • Participates in the configuration of new applications or suites during planning, development, and rollout phases;
  • Collaborates with other teammates in support of platform consistency and upgradability;
  • Plans and manages meetings to solicit feedback from stakeholders, as needed;
  • Participates in Agile and SAFe ceremonies and produces deliverables associated with the goals to deliver value;
  • Assists with report configuration and maintenance, as needed;
  • Directly support the implementation of ServiceNow in the FedRAMP Cloud environment;
  • Partner with leadership to maintain and drive towards an aggressive and sustainable ServiceNow implementation;
  • Evaluate and work with the customer to define next phases of the ServiceNow roadmap;
  • Prepare and execute ServiceNow Automated Test Framework (ATF) test cases and test scripts;
  • Configure and maintain data integrations between ServiceNow and other systems;
  • Perform system and integration testing with sample and live data, monitor health, usage and overall compliance of the application.

    Requirements:
  • Experience developing test scripts and plans;
  • Candidate must be able to handle a fast paced environment and multitask;
  • Experience working on an agile team;
  • LDAP/Active Directory knowledge;
  • Minimum of 7 years hands-on experience developing, maintaining, and administering one or more ServiceNow instances is required;
  • Familiarity with LAN rev or a comparable lifecycle management platform is a plus;
  • Bachelor s degree in a Technical or Business field;
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features;
  • Experience in a Managed Services environment;
  • Working knowledge of configuration management and ITIL;
  • Experience designing ServiceNow architecture, data designs, or overall solution architecture implementer on a mature installation;
  • Demonstrated knowledge of service management processes, procedures and software, and including knowledge of ServiceNow;
  • Demonstrated experience assisting with ServiceNow configuration and deployment;
  • Effectively collaborate with other engineers remotely;
  • Self-motivated and able to work autonomously.

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