Bilingual Client Solutions Manager, Personal Insurance
4 weeks ago
Overview
As the Client Solutions Manager on the Personal Lines team, reporting to the Director of Client Services, you will be running your own book of business, working directly with clients in delivering the world-class customer service Gallagher is so well known for. Whether that means guiding clients through their policy renewal cycle, handling policy changes, or resolving billing issues, you will get the opportunity to work through it all Work Environment Hybrid (Agile) – We at Gallagher enjoy the benefits of working remotely while also collaborating and interacting with each other in the office. How you'll make an impact Supporting a designated portfolio of clientele, playing a meaningful role in business retention and building upon customer relationships Review accounts at renewal, taking the vital steps in placing coverage required by the client, re-marketing when required, adhering to binding authority set out by carriers Respond to client inquiries quickly and efficiently, maintaining the quick turnaround time for any actions required on behalf of the client Identify upselling and cross-selling opportunities, driving the creation of quality leads, working with Account Executives in binding the client Consistently acting to upgrade insurance market knowledge, keeping abreast of new products and policy changes About you 3+ years of Personal Lines experience, ideally within a brokerage environment Licensing in good standing Bilingual (French & English) Pursuing or willingness to pursue relevant insurance certifications or education (i.e. CIP, CAIB, CRM, etc) highly preferred Knowledge of EPIC considered a strong asset Being in a fast-paced, dynamic environment brings out the best in you. You’re always able to prioritize effectively which allows you to exceed client expectations every time Working collaboratively and building relationships comes naturally to you, whether that’s with clients or colleagues - people love working with you, and you with them Comprehensive and effective verbal/written communication skills Always maintaining a keen eye for detail comes easy and is key part of what has made you successful in your past roles Highly tech-savvy, with an ability to learn new systems, tools and processes High school diploma or equivalent experience required, College or University Degree strongly preferred Compensation and Benefits Competitive salaries and bonus plans. Medical & dental coverage to meet your household's needs Life, Dependent Life and AD & D Insurance options. Pension & group savings plans. Employee stock purchase plan Educational expense reimbursement. Employee assistance programs Discounted gym membership Opportunity for flexible work hours. Paid sick days & personal days Employee education recognition program. Employee referral bonus program and more #LI-SS1 #LI-Hybrid Compensation and benefits We value inclusion and diversity Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.-
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