Dispatcher Concord

The Dispatcher plans the delivery routes, establishes the picking orders and organizes the sequence of loading for the delivery trucks. He/She prepares the necessary documentation for the different routes and gives specific instructions for the drivers. He/She keeps track of the status of shipments and communicate with the service department customers.

ASSIGNED RESPONSIBILITIES

Check for new orders in the computerized system; Schedule delivery routes according to current orders and expected arrival time; Generate a computerized list of items for the order pickers based on each specific routes; Prepare delivery orders for drivers with specific instructions on each route; Oversees the loading sequence of delivery trucks; Monitor the delivery and communicating information to customer service; Provide telephone support to delivery drivers on the road; Welcome and assist customers performing a pick up at the warehouse; Produce various reports of activities and performance indicators; Participate in the inventory management; Assign gas/fleet cards and manage proper use of the vehicles; Arrange pickup for customer returns and follow up with drivers and csr to make sure processing dead lines are met; All other related tasks.

  SUCCESS FACTORS

Area-savvy: You have an excellent knowledge of the road networks in the region and surrounding area; Technical skills: You master the Office tools as Word and Excel and your three to five years of experience in a similar position in dispatching makes you an expert of receiving and shipping; Team oriented: You have a great team spirit and excellent communication skills; Resistance to stress: You know how to manage emergencies and establish priorities. You always have a solution ready to deal with the unexpected; Language skills: fluent in both spoken and written French and English.

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