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IT Network Specialist

3 months ago

Montreal, Canada Amexio Full time

AmeXio is a global digital transformation partner for corporate clients and government institutions. We help businesses with their digital growth in the areas of Customer Experience, Enterprise Content, Customer Communication, and Structured Content Management.

Join our dynamic and innovative team Explore exciting career opportunities now.

As an IT Network Specialist, you will be responsible for monitoring and providing initial support on a network connectivity framework. The ideal candidate will have extensive experience in networking, strong troubleshooting skills, and a proactive mindset to ensure continuous service and rapid restoration in case of outages.

Responsibilities:

  • Actively monitor all connectivity infrastructure components, including Palo Alto Prisma, Equinix virtual machines, and other key areas across multiple data centers.
  • Provide an initial response to incidents raised by business teams and actively support customers.
  • Co-ordinate active handling of incidents by establishing technical bridges and bringing in additional specialists and partner technical support.
  • Conduct network technical troubleshooting and implement workarounds or fixes in specified areas of administration, including Palo Alto Prisma, Equinix Virtual network infrastructure, and Palo Alto Panorama and Firewalls.
  • Transfer ownership of incident coordination back to business teams when the cause is determined to be outside the connectivity framework.
  • Ensure seamless transition of incident handling and manage the onboarding of managed services partner staff.
  • Properly manage and close all tickets, and maintain accurate reporting of SLAs and SLO’s.
  • Manage fixes through the implementation process, update documentation, and prepare post-incident reports.
  • Be an active participant in the team, ensuring complete communication of all events to colleagues.

Requirements

  • Bachelor's degree in IT, Computer Science, or any related field.
  • 3+ years of experience in the Networking domain.
  • Minimum of two years in a role providing first or second-line technical support or incident coordination.
  • Strong verbal and written communication skills.
  • Self-motivated and autonomous with a proactive attitude.
  • General knowledge of AWS and Azure cloud networking technologies.
  • Strong expertise in Palo Alto technologies.
  • Excellent troubleshooting skills in LAN, Firewall layer 4, and cloud networking.
  • Understanding of Infrastructure as a Code and agile methodologies.
  • Cloud networking certification is an asset.
  • Palo Alto certification is an asset

Benefits

  • Remote.
  • Access to annual vacation from day one of employment.
  • 6 days of sick and personal leaves.
  • 5 paid days off during the Christmas period.
  • Group insurance benefits.
  • Generous Retirement Savings Plan.