Dispatcher

3 weeks ago


Calgary, Canada Ply Gem Canada Full time

About Us

Cornerstone Building Brands is a premier exterior building solutions provider serving both the residential and commercial markets across North America. The building products we manufacture are the cornerstone of the communities where people live, work and play -from homes to hospitals, grade schools to grocery stores, manufacturing facilities to municipal buildings and beyond.

Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members.

Company description

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers, and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Job description

Responsible for scheduling and organizing the daily dispatch of all 5 Ton and Crate deliveries. Maintain customer relations via phone, email, and making additions, cancellations, and changes regarding delivery appointment. Plan shipments / build loads in accordance with customer expectations. Ensure supervisors have load sheets and appropriate paperwork. General understanding of a POD (proof of delivery photographs) Google One Drive. Occasional dispatch support on weekends when required. Responsible for scheduling and organizing the daily dispatch of all equipment for specific locations Maintain customer relations via phone, email, and making additions, cancellations, and changes regarding delivery appointment Plan equipment requirements to meet customer delivery expectations Ensure supervisors have load sheets and appropriate paperwork on time and sequenced to load Processes all orders according to policy for both electronic and hard copy Creates export documentation as required General understanding of a POD (proof of delivery) system Occasional dispatch support on weekends when required Coordinate project delivers when required Coordinate with Logistics Analyst to schedule equipment inspections

Qualifications

2-3 years dispatch and customer service experience in distribution Ability to complete KPI dashboards information Positive attitude Demonstrate the ability to follow operational procedures Strong customer service orientation Excellent organizational and communication skills Ability to function well as part of a team Ability or organize multiple tasks and people at one time
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