Counter / Inside Salesperson

Job Description

Our Peace River, AB location is currently recruiting for a Counter / Inside Salesperson. In this role, you will provide sales support to walk-in customers who come to our counters and on the phone. You will provide the highest level of customer service by maintaining, stocking, and keeping a clean counter sales area. In addition, you will provide support to customers by answering questions, picking, and entering orders and following up on any backorders. Support will also be provided to the Outside / Inside Account Managers.

Additional duties will include:

Assist customers who purchase material at the Profit Centre Research product for customers and provide recommendations on our assortment of product Drive sales growth through ownership of counter merchandising, product promotion, and generate leads for the Outside Account Manager while networking with customers at the counter and on the phone Enter, pick, and pack sales orders generated at the counter and on the phone Maintain and clean the counter area including any merchandising displays Inform the purchasing team when stocks levels are low Follow up on backorders with vendors and provide customers accurate delivery dates Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures Navigate and find a solution for customer concerns and complaints Perform other tasks as requested by the Profit Centre Manager

Qualifications

What We Are Looking for From You:

· Grade 12 diploma or equivalent; College and/or University degree an asset

· Experience with customer service or counter sales

· Outstanding customer service and verbal communication skills

· Excellent relationship building skills with customers, vendors, and teammates

· Ability to learn and operate the applicable software system used to process orders

· Experience working in a fast-paced environment

· Basic math skills with an attention to detail

· Ability to learn how to operate material handling equipment

· Possess a strong work ethic and a high standard of integrity

· Ability to work well independently and in a team setting

· Desire to have fun with teammates and customers

Additional Information

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way

In addition, we will offer you:

Great mentors and on-the-job training Growth potential with competitive salary, benefits, and profit sharing A career with a solid, stable company with strong core values Participation in our pension plan with employer contributions Work-life balance and flex time

---