Manager, Projects

Found in: Talent CA C2 - 6 days ago

New Westminster, Canada Douglas College Full time

The Role

Under the general direction of the Associate Director, IT Business Services and Engagement, the Manager, Projects & Processessupports planning, integration, and implementation of College-wide projects into business unit activities. The position also provides consultative services for business process reviews defining the “as-is” and “to-be” states, assists the College’s Manager, Projects & Business Solutions helping to define the business requirements of the project, and provides for training and change management support to the affected units. This position is also responsible for evaluating the operational effectiveness of implemented projects through use of appropriately selected key performance indicators and metrics. Responsibilities The Manager, Projects & Processes is accountable for the following:

• Ensuring that project management services are planned, developed, and implemented in accordance with College policies, procedures, and requirements.

• Identifying project management service needs through consultation with all user groups.

• Managing or facilitating management of cross-departmental and enterprise systems projects by supporting the efforts of the department-based project resources; helping to define the business requirements of the project.

• Selecting and directing of the work of consultants and contractors, where applicable.

• Evaluating the operational effectiveness of implemented projects through the use of appropriately selected key performance indicators and metrics.

• Representing the Office, Division, or the College, as deemed appropriate by the AVP Technology and CIO, on College committees and external agencies and organizations.

• Interacting with many levels of the College’s departments and academic units to ensure organizational operations are effective, efficient, consistent, and aligned with strategic objectives through analysis of business processes, business outcomes, and key performance measures.

• Enabling multiple departments to work cooperatively to develop optimized shared processes, streamline operations, and improve effectiveness.

• Analyzing and evaluating organizational metrics against strategic objectives and providing recommendations for measurement adjustments/changes to more effectively monitor performance. To Be Successful in this Role You Will Need • Established professional credibility as evidenced by a baccalaureate degree in a relevant area such as Computing Science, Engineering, Business or a related discipline from an accredited post-secondary institution. An equivalent combination of education, training and experience may be considered. Preference will be given to candidates with an MBA;

• Minimum 5 years of experience in a closely aligned position, preferably in post-secondary;

• Current Project Management Professional designation (or equivalent);

• Strong technical acumen including familiarity with software development tools and methodologies

• Strong understanding of relational database design

• Experience with the Ellucian Banner ecosystem, or a similar higher education ERP platform

• Demonstrated knowledge of the standards for project management and related methodologies;

• Demonstrated leadership at a management level;

• Demonstrated experience in project management and business/systems analysis;

• Proven analytical and problem-solving abilities;

• Demonstrated ability to apply critical thinking;

• Ability to facilitate group workflow modeling sessions including brainstorming and evaluation of potential process improvement suggestions;

• Ability to effectively prioritize and execute tasks in a high-pressure environment;

• Good written, oral, and interpersonal communication skills;

• Ability to present ideas in business-friendly and user-friendly language;

• Highly self-motivated and directed;

• Keen attention to detail; and

• Commitment to a respectful, team-orientated collaborative work environment. Must be able to deal with sensitive issues with tact and diplomacy.

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