Technician - Advanced

1 month ago

Fort Frances, Canada Bell Full time

Req Id: 417686 

 

At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we advance how Canadians connect with each other and the world.

 

If you’re ready to bring game-changing ideas to life and join a community that values, professional growth and employee wellness, we want you on the Bell team. 
 

Bell’s forward-thinking Customer Operations team is creating the ultimate service experience for our residential, wireless and small business consumers. We lead strategic development and execution of day-to-day operations, develop tools and processes to drive service enhancements, manage customer loyalty and retention, and leverage big data and artificial intelligence to create intellectual property.
 

 

Job Posting Details

Job Title: Technician - Advanced
Job location address: 238 Church St, Fort Frances, ON.
Job status: Regular - Full Time

Name and description of hiring department

The Ontario Field Operations team in Bell Canada is responsible for maintaining the outside cable network providing voice and data services to customers in the consumer Bell Business markets.

Main Job Duties / Accountabilities include
  • Install, maintain and repair different telecommunication equipment for the Voice, Internet and IPTV markets for business customers in accordance with established practices
  • Respond to customers’ needs and inform them on the utilization of different equipment or services
  • Escalate events beyond their control to support teams
  • Build relationships and interact with clients and various groups within Bell Canada
  • Perform functions efficiently
  • Keep up with emerging telecommunication technology


As necessary, agree to undergo a background security check to meet a customer’s clearance requirement.

Prerequisite
  • Candidates who are part of the Craft and Services bargaining unit must have;
    • A college diploma in electronics or telecommunications, or equivalent work experience
  • Candidates from outside the Craft and Services bargaining unit must have:
    • A college diploma in electronics or telecommunications, or equivalent work experience
    • A minimum of a high school diploma
  • Fluent in English
  • Hold a valid driver’s license - Class G or G2 (Ontario)
  • Possess good manual dexterity and able to work with different hand tools
  • Capable to lift and carry heavy weight
  • Capable to climb telephone poles and/or climb and carry ladders
  • Capable to kneel and bend and work in areas with restricted movement
  • Capable of differentiating coloured wires (colour code)
  • Capable to safely execute all functions/aspects of the job and meet all safety requirements associated with the work equipment
Essential Qualifications / Skills
  • Ability to act with a focus on customer satisfaction
  • Ability to communicate clearly and concisely, both orally and in writing
Working Conditions

The candidate must be able to work outdoors in various weather conditions and may be called upon to work variable schedules according to business needs (schedules within a given day are prepared by the Company with due consideration to seniority), to participate in a standby program and work overtime as needed.  Available and flexible to work days, evenings, nights, weekends, and statutory holidays as needed.


Note that many working conditions are subject to terms outlined in the collective agreement.

 

#IND2024

#EmployeeReferralProgram

 

Additional Information:

Position Type: Union 
Job Status: Regular - Full Time 
Job Location: Canada : Ontario : Fort Frances 
Work Arrangement: Full-time in office (meaning that you will be required to perform your work on-site)
Application Deadline: 05/22/2024 

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.


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