Customer Service Assistant
4 weeks ago
Job Title: Customer Service Assistant
Department: Customer Service
Location: Halifax, NS
Job Type: Full-Time
The Customer Service Assistant is responsible for providing excellent customer support by addressing inquiries, resolving complaints, and ensuring a positive experience for customers. This role involves handling customer interactions via phone, email, and chat, managing order-related queries, and maintaining customer satisfaction and loyalty. The ideal candidate is empathetic, detail-oriented, and capable of working in a fast-paced environment.
Key Responsibilities
- Respond to Inquiries: Answer customer queries via phone, email, or chat, providing accurate information on products, services, and policies.
- Resolve Issues: Address and resolve customer complaints or issues efficiently, ensuring a quick resolution to maintain satisfaction.
- Order Management: Assist customers with order placements, modifications, cancellations, and tracking.
- Collaboration: Work closely with other departments (e.g., Sales, Technical Support, Shipping) to address customer needs and ensure seamless service.
- Product Knowledge: Stay updated on products, services, and policies to provide accurate information to customers.
- Process Improvement: Identify common customer issues and suggest solutions or improvements to enhance customer service processes.
Skills, Knowledge and Expertise
- High school diploma or equivalent; associate or bachelor's degree preferred.
- Strong communication skills (verbal and written)
- Problem-solving and conflict-resolution skills
- Proficiency in Microsoft Office and familiarity with CRM software
- Ability to multitask and manage time effectively
- Empathy and a positive attitude
Benefits
- Competitive salary and performance-based bonuses.
- Health, dental, and vision insurance.
- Paid time off and holidays.
- Opportunities for professional development and growth.
- Creative and collaborative work environment.
Founded with a vision to redefine the architectural landscape, Fresh Form Draft brings together a team of diverse talents, each contributing their unique expertise to every project we undertake. Our collaborative approach ensures that every client’s aspirations are not only met but exceeded. From conceptualization to realization, we work hand in hand with our clients to bring their dreams to life, weaving their stories and desires into the very fabric of our designs.
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