Customer Service Representative

2 weeks ago

Kamloops, Canada Westlund Full time
Job Description

Can you:

Be the primary point of contact for our valued customers, providing exceptional service and support through various channels including phone, email, and in-person interactions.

  • Respond promptly and professionally to customer inquiries, concerns, and requests
  • Process orders, quotes, and returns accurately and efficiently
  • Provide product information, recommendations, and pricing details to customers
  • Collaborate with internal teams to resolve customer issues and ensure customer satisfaction
  • Maintain accurate customer records and update information in the company's database
  • Identify and escalate complex issues to appropriate departments when necessary
  • Generate sales leads and assist in upselling and cross-selling products
  • Participate in ongoing training to stay updated on company products, services, and policies
  • Contribute to a positive team environment by sharing knowledge and best practices
  • Assist in maintaining a clean and organized workspace
  • Perform other related duties as assigned

Additional duties may include:

  • Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
  • Meet or exceed the Profit Centre’s gross profit and sales targets
  • Expedite customer material with vendors when required
  • Follow up with customers on quotes and outstanding orders
  • Be an integral part of the team supporting all activities that occur at the Profit Center
  • Perform other tasks as requested by the Profit Center Manager

Qualifications

Qualifications

  • High school diploma or equivalent; college degree is a plus.
  • Being Awesome is mandatory 
  • Minimum of 1 year experience in customer service or related field
  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office suite (Word, Excel, Outlook)
  • Strong problem-solving and decision-making abilities
  • Exceptional interpersonal skills with a talent for building relationships
  • Ability to multitask and work efficiently in a fast-paced environment
  • Detail-oriented with strong organizational skills
  • Basic math skills and ability to provide accurate quotes and process orders
  • Resilient and able to remain calm under pressure
  • Flexible and adaptable to always changing priorities
  • Strong work ethic and high standard of integrity
  • Ability to work both independently and collaboratively in a team setting
  • Active listening skills and empathy towards customer needs
  • Basic typing and data entry skills
  • Knowledge of industrial piping products / mines is a plus, but not required
  • Able to learn and operate the applicable software system used to process orders
  • Intermediate math skills

Preferred Skills:

  • Previous experience with or knowledge of weld fittings, pipe , valves and other products sold at the Profit Centre
  • Experience using ERP System 


Additional Information

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

  • Customer Service Representative

    1 month ago

    Kamloops, British Columbia, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Kamloops is looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing top-notch customer service, processing transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and...

  • Customer Service Representative

    7 months ago

    Kamloops, Canada CB Canada Full time

    Customer Service RepresentativeLocation: Kamloops, BCYour positive attitude is what makes you special and you genuinely like working with people, so why not join the EBus team as a Customer Service Representative? EBus is currently seeking a full-time Customer Service Representative to join our team based out of our Kamloops Ticket Office. Shifts include...

  • Customer Service Representative

    4 weeks ago

    Kamloops, British Columbia, Canada Mobile Snap Full time

    Job Description: We are seeking a skilled Customer Service Representative to join our team at Mobile Snap. As a key member of our customer service team, you will be responsible for addressing customer complaints and concerns, answering inquiries, and providing information to customers. Your goal will be to deliver exceptional customer service and ensure that...

  • Customer Service Representative

    6 months ago

    Kamloops, Canada Firefly Solar Inc. Full time

    **Job Summary** Are you passionate about renewable energy and looking to make a significant impact on the environment? Do you thrive in face-to-face interactions and have a gift for generating genuine interest in solar energy solutions? If so, we have an exciting opportunity for you to join our top solar company in Western Canada as a Solar Sales...

  • Customer Service Representative

    2 weeks ago

    Kamloops, British Columbia, Canada Mobile Snap Full time

    Are you a people person with excellent communication skills? Do you enjoy working in a fast-paced environment and providing top-notch customer service?About the JobWe are seeking a highly motivated Customer Service Representative to join our team at Mobile Snap. As a key member of our customer-facing team, you will be responsible for ensuring that our...

  • Customer Service Representative

    6 months ago

    Kamloops, Canada The Lemonade Stand Full time

    The Lemonade Stand KAMLOOPS is hiring for PART TIME customer service. When you join The Lemonade Stand you'll enjoy a friendly work environment, training and a variety of benefits, including health, dental, incentives and a flexible schedule. Most importantly, you'll become part of The Lemonade Stand team. The Customer Service Representative is responsible...

  • Customer Service Representative

    5 months ago

    Kamloops, Canada Waste Connections of Canada Full time

    **Waste Connections of Canada**, the leader in non-hazardous solid waste management in North America is looking for a Customer Service Representative/ Reception is to join our team in Kamloops, BC. We are looking for an SAFETY inclined, energetic, autonomous and proactive team player capable of making a difference in his/her team and community. **Salary:...

  • Customer Service Representative

    6 months ago

    Kamloops, Canada The Lemonade Stand Full time

    The Lemonade Stand KAMLOOPS is hiring for PART TIME customer service. When you join The Lemonade Stand you'll enjoy a friendly work environment, training and a variety of benefits, including health, dental, incentives and a flexible schedule. Most importantly, you'll become part of The Lemonade Stand team. The Customer Service Representative is responsible...

  • Customer Service Representative

    6 months ago

    Kamloops, Canada Phoenix AMD International Inc. Full time

    **About the Job**: **Bilingual Customer Service Representative** Calling all Customer Service enthusiasts! Phoenix AMD International is looking to expand its Customer Service department. The responsibility is simple, handle all furniture/repair or service-related communication with the end users of our products and programs while providing an exceptional...

  • Customer Service Representative

    5 months ago

    Kamloops, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Service Representative

    3 weeks ago

    Kamloops, British Columbia, Canada EMCO Corporation Full time

    Job Description:About the Role:We are seeking a highly skilled Customer Service Representative to join our team at EMCO Corporation. As an Inside Sales Professional, you will be responsible for interacting with customers primarily over the phone and by email. Your primary objective will be to provide excellent customer service, generate and close sales, and...

  • Relief Customer Service Representative

    3 months ago

    Kamloops, Canada Canadian Linen Quebec Linge Full time

    WHO WE ARE Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen works with local and national clients to create and maintain a total uniform solution...

  • Customer Service Representative

    2 weeks ago

    Kamloops, British Columbia, Canada TNG Full time

    We are seeking a detail-oriented and reliable Customer Service Representative to join our team in Kamloops, BC.About the RoleThis is a part-time position that requires working 7.0 hours per week on Thursdays for in-store book and magazine merchandising at Real Canadian Superstore - 910 Columbia Street W.You will be responsible for following planograms to...

  • Customer Service Representative

    2 weeks ago

    Kamloops, British Columbia, Canada Mobile Snap Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Representative to join our team at Mobile Snap. In this role, you will be responsible for co-ordinating special publicity events and promotions, addressing customer complaints or concerns, and providing exceptional customer service.Key ResponsibilitiesCo-ordinate Events and...

  • Customer Service Rep

    6 months ago

    Kamloops, Canada Canadian Linen and Uniform Service Corp Full time

    **Shift schedule: 4 days/week, 2 nights away from home** **About Canadian Linen & Uniform Service** Canadian Linen & Uniform Service Corp., a Vestis company, provides uniforms and related products to more than 300,000 customers across North America, in virtually every industry. From designing and manufacturing to laundering and delivering, Canadian Linen...

  • Customer Service Representative

    3 weeks ago

    Kamloops, British Columbia, Canada TIM HORTONS Full time

    About the RoleWe are seeking a dedicated and friendly Customer Service Representative to join our team. As a key member of our team, you will be responsible for providing exceptional customer service while preparing food to meet our high standards.Key ResponsibilitiesPrepare food items such as sandwiches, salads, and snacks according to our recipes and...

  • Customer Service Representative

    2 weeks ago

    Kamloops, British Columbia, Canada Real Canadian Superstore Full time

    About UsAt Real Canadian Superstore, we pride ourselves on creating a welcoming environment for our customers and colleagues alike. As a leader in the retail industry, we strive to provide an exceptional shopping experience that makes a lasting impression.Job DescriptionWe are seeking a motivated and detail-oriented Customer Service Representative -...

  • Support Services Representative

    2 months ago

    Kamloops, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    Customer Service Representative OpportunityWe are seeking a skilled and dedicated Customer Service Representative to join our team at beBee Professionals in Kamloops, Canada.Key Responsibilities:Provide exceptional customer service via phone, email, and chat, ensuring timely and professional issue resolution.Offer product and service information, addressing...

  • Customer Service Representative

    1 month ago

    Kamloops, British Columbia, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly skilled Service Excellence Specialist to provide exceptional service to our customers. In this role, you will be responsible for handling customer inquiries, providing information about products and services, and resolving customer complaints in a timely and professional manner.Key Responsibilities:Handle customer inquiries via...

  • Customer Service Representative

    3 weeks ago

    Kamloops, British Columbia, Canada YMCA of Greater Vancouver Full time

    Company OverviewThe YMCA of Greater Vancouver is a leading non-profit organization dedicated to promoting healthy living, fostering a sense of community, and providing essential services to individuals and families in need.About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative -...