eCommerce Customer Service Representative

3 weeks ago

Calgary, Canada EECOL Electric Full time

Job Summary:

We are looking for a person who is genuinely excited to help customers every single day, no matter how simple or complex their problem. Someone patient, empathetic, and passionately communicative. Someone who loves to talk and correspond. The ideal candidate can put themselves in our customers’ shoes and advocate for them when necessary, ensuring we provide solutions in a timely manner and updating processes to improve efficiency and customer satisfaction. They know that customer feedback is priceless, and diligently work to gather and compile it to help improve our services.

Problem-solving also comes naturally to them, and they are confident in troubleshooting and will do the research necessary if they don’t have enough information to resolve a customer concern. In short, we are looking for a deeply empathetic, customer, detail and operations-oriented people-person to join our rapidly growing team.

In this role, you will act as the main liaison between our customers, our internal team across all branches, and the company. Accuracy and attention to detail are vital in this process as well as the ability to meet specified deadlines.

E-Commerce CSR Responsibilities:

Correspond with customers to resolve issues and or answer requests Assists all internal and external customers in a professional manner. Activate ecommerce customers and support eCommerce account management functions Identify and assess customer needs to achieve satisfaction quickly and efficiently and to implement change when necessary Build sustainable relationships and trust with customers through open and interactive communication - you will be the "face" of our company Provide appropriate solutions and alternatives within an appropriate amount of time Take the extra mile to engage customers  Generate internal and customer facing training materials Assist Ecommerce Manager with daily functions/needs

E-Commerce CSR Preferred skills:

Proficient with spreadsheet, word processing, email Skilled with conflict management while keeping professional composure Excellent written and verbal communication skills Regular and reliable attendance Strong desire to be a part of a team to achieve personal and company goals 2+ years in customer service Experience with Zendesk is an asset 2+ years in eCommerce is an asset

  • eCommerce Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada EECOL Electric Full time

    Job Summary:We are looking for a person who is genuinely excited to help customers every single day, no matter how simple or complex their problem. Someone patient, empathetic, and passionately communicative. Someone who loves to talk and correspond. The ideal candidate can put themselves in our customers' shoes and advocate for them when necessary, ensuring...

  • Customer Service Representative/cashier

    6 days ago

    Calgary, Canada DONE RITE EQUIPMENT SALES & SERVICE Full time

    '''Job Summary:''' We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support. This is an excellent opportunity for someone who enjoys helping others and has...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    2 months ago

    Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    2 months ago

    Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    1 month ago

    Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    3 weeks ago

    Calgary, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    6 days ago

    Calgary, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Customer Service Representative

    2 weeks ago

    Calgary, Alberta, Canada SWF Marketing Full time

    The customer comes first within the hospitality industry and that is no exception at SWF Marketing. Our Customer Service Representatives help the local neighborhoods by offering products and services from our various clientele to increase their brand awareness and community outreach. As a Customer Service Representative, you will be a part of creating and...

  • Ecommerce Coordinator

    2 months ago

    Calgary, Canada EECOL Full time

    **Why You’ll Love EECOL** When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services, and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a...

  • Ecommerce Coordinator

    1 day ago

    Calgary, Canada EECOL Full time

    **Why You’ll Love EECOL** When you join EECOL, you become part of a global leader in business-to-business distribution, logistics services, and supply chain management solutions. We take pride in having an inclusive and family-like work environment. We provide a compensation package that offers competitive wages, flexible hours, excellent benefits, and a...

  • Customer Service Representative

    2 weeks ago

    Calgary, Canada Rough Ashlar Management Full time

    Rough Ashlar Management is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities. We are looking for a self-starter entry-level Customer Service Representative to assist with our...

  • Customer Service Representative

    3 weeks ago

    Calgary, Canada Jay's Metal Products Full time

    Jay's Metal is hiring for a new **full-time **Customer Service Representative* based in **Calgary, Alberta.** Jay's Metal is a metal manufacturing company headquartered in Calgary that delivers industry leading product, pricing and scheduling. We look for exceptional, diverse people with an entrepreneurial spirit who want to join an innovative and rapidly...

  • Customer Service Representative

    3 weeks ago

    Calgary, Canada Jay's Metal Products Full time

    Jay's Metal is hiring for a new **full-time **Customer Service Representative* based in **Calgary, Alberta.** Jay's Metal is a metal manufacturing company headquartered in Calgary that delivers industry leading product, pricing and scheduling. We look for exceptional, diverse people with an entrepreneurial spirit who want to join an innovative and rapidly...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada SWF Marketing Full time

    SWF Marketing is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service Representative to assist with our firm's...

  • Customer Service Representative

    4 weeks ago

    Calgary, Alberta, Canada SWF Marketing Full time

    SWF Marketing is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service Representative to assist with our firm's...

  • Customer Service Representative

    2 months ago

    Calgary, Alberta, Canada SWF Marketing Full time

    SWF Marketing is a telecommunication-based consulting sales and marketing firm. We help our client's popular household brands maximize their profitability and increase their overall brand exposure through innovative and creative revenue capabilities.We are looking for a self-starter entry-level Customer Service Representative to assist with our firm's...