Quality Assurance Analyst

4 months ago

Calgary, Canada City of Calgary Full time
If you are committed to public service, enjoy collaborating with others, share our values and have a desire to learn and grow, joinThe City of Calgary. City employees deliver the services, run the programs and operate the facilities which make a difference in our community. We support work-life balance, promote physical and psychological safety, and offer competitive wages, pensions, and benefits. Together we make Calgary a great place to make a living, a great place to make a life.The City is committed to fostering a respectful, inclusive and equitable workplace which is representative of the community we serve. We welcome those who have demonstrated a commitment to upholding the values of equity, diversity, inclusion, anti-racism and reconciliation. Applications are encouraged from members of groups that are historically disadvantaged and underrepresented. Accommodations are available during the hiring process, upon request.

As the Quality Assurance (QA) Analyst, you will be responsible for providing technical assistance and support to our clients, ensuring prompt resolution of technical issues, and delivering excellent customer service. You will evaluate the system modifications and recommend their readiness for use by customers and staff. Additionally, you will be involved in all stages of the Software Development Life Cycle (SDLC), implementing processes and procedures to enhance system efficiency, effectiveness, and quality. Primary duties include:

Assist internal staff in troubleshooting and resolving the system issues related to process or data errors and collaborate with Tier 2 support team members to escalate and resolve complex technical issues. Collaborate with analysts, software developers and business users to provide feedback on requirements and validate design with a QA perspective. Create, maintain, and enhance test plans, test cases, test methodologies that ensure verification of the end-to-end system. Perform all aspects of verification including functional, integration, regression, and system testing. Coordinate end to end user acceptance testing with subject matter experts from impacted business units. Isolate defects, recreate chain of events that led to the defect, work with business and technical items to ensure a suitable resolution or workaround is developed and verified. Develop and implement processes and procedures that improve the quality of system to shorten the testing cycle and reduce support costs through analysis, experience, and use of metrics. Qualifications  A completed 2-year diploma in Business Administration, Computer Information Systems, Planning or related field plus at least 3 years of related experience in quality assurance, software testing and application support; OR A degree in Computer Science or a related field plus at least 1 year of related experience in quality assurance, software testing and application support. Working knowledge of a Land Management System such as Public One-Stop Service Engine (POSSE) will be considered assets. Working knowledge of permitting and licencing practices will be considered an asset. Strong problem-solving and analytical skills combined with a high attention to detail. Demonstrated ability to effectively communicate and work collaboratively with a variety of partners and the ability to plan and organize work with minimal supervision or direction.

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