Diagnostic Advisor

3 months ago

Ottawa, Canada EssilorLuxottica Full time

Founded in 1976, Riverside Opticalab Ltd is a world leading manufacturer and supplier of optical solutions. Our mission is to improve sight and empower our customers with the best optical solutions powered by our expertise and efficiency, driven by simplicity and flexibility. We deliver personalized services and product offerings to meet our customer’s diverse and unique needs. By joining Riverside Opticalab, you become part of a team that is committed to continuous improvement and customer’s satisfaction. We are committed to creating an exceptional workplace that values highly skilled talent in a stimulating environment.

Riverside Opticalab Ltd is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses.

GENERAL FUNCTION  

 As a Bilingual Diagnostic Advisor – Customer Experience , you will support the Riverside Ottawa ECP market and contributes to increase customer satisfaction by assisting customers by analyzing their preproduction orders, proposing solutions to various problems reported by customers and providing quality Diagnostic support, while collaborating with all departments involved. 

MAJOR DUTIES AND RESPONSIBILITIES

Ensure Customer Experience are answered within the hour  Assess job/order feasibility by evaluating resources, timelines, and compliance with operational capabilities to ensure successful execution  Support Customer Experience teams and customers by reviewing orders (phone, fax, mail, web) to undertake the necessary execution of these actions:

. Feasibility of order versus control parameters
. Validation of special or custom orders
. Redos;
. Non-adaptation.

Update KPIs on a daily basis to ensure proper customer satisfaction levels Work closely with lab operation team  Provide diagnostic support to customer experience teams to identify and solve problems  Provide diagnostic support to Sales Consultants and customers for all product-related issues (prescription optimization, non-adaptation, adjustment, frame optimization, etc.)  Provide diagnostic support to internal customers  Know in detail the products and their positioning to provide appropriate Diagnostic support  Train Customer Experience teams on innovations, new technologies and lenses  Collaborate with informal teams on various continuous improvement projects (% of return per customer, etc.) 

QUALIFICATIONS

Licenced Optician (preferred)  Minimum of 5 years’ experience in optics or a similar field  Good knowledge of the Microsoft Office Suite (Google suite an asset)  Good knowledge of the range and variety of products offered  Very good knowledge of or willing to learn LMS systems  Strong analytical, communications and problem-solving skills  Leadership skills  Ability to organize time and ensure follows ups  Ability to perform multiple tasks simultaneously  Team player 

  • Diagnostic Advisor

    3 weeks ago

    Ottawa, Ontario, Canada EssilorLuxottica Full time

    About EssilorLuxotticaEssilorLuxottica is a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Our mission is to improve sight and empower our customers with the best optical solutions powered by our expertise and efficiency, driven by simplicity and flexibility.Our CommitmentWe are committed to...

  • Diagnostic Advisor

    3 weeks ago

    Ottawa, Ontario, Canada EssilorLuxottica Full time

    About EssilorLuxotticaEssilorLuxottica is a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Our mission is to improve sight and empower our customers with the best optical solutions powered by our expertise and efficiency, driven by simplicity and flexibility.Our CommitmentWe are committed to...

  • Diagnostic Advisor

    2 weeks ago

    Ottawa, Ontario, Canada EssilorLuxottica Full time

    Diagnostic Advisor - Customer Experience SpecialistRiverside Opticalab Ltd, a world-leading manufacturer and supplier of optical solutions, is seeking a highly skilled Diagnostic Advisor - Customer Experience Specialist to join our team. As a key member of our customer experience team, you will play a critical role in ensuring our customers receive...

  • Diagnostic Advisor

    2 weeks ago

    Ottawa, Ontario, Canada EssilorLuxottica Full time

    Diagnostic Advisor - Customer Experience SpecialistRiverside Opticalab Ltd, a world-leading manufacturer and supplier of optical solutions, is seeking a highly skilled Diagnostic Advisor - Customer Experience Specialist to join our team. As a key member of our customer experience team, you will play a critical role in ensuring our customers receive...

  • Diagnostic Advisor

    5 days ago

    Ottawa, Ontario, Canada EssilorLuxottica Full time

    Diagnostic Advisor - Customer ExperienceRiverside Opticalab Ltd, a world-leading manufacturer and supplier of optical solutions, is seeking a highly skilled Diagnostic Advisor - Customer Experience to join our team. As a key member of our customer experience team, you will play a critical role in ensuring our customers receive exceptional support and...

  • Diagnostic Advisor

    5 days ago

    Ottawa, Ontario, Canada EssilorLuxottica Full time

    Diagnostic Advisor - Customer ExperienceRiverside Opticalab Ltd, a world-leading manufacturer and supplier of optical solutions, is seeking a highly skilled Diagnostic Advisor - Customer Experience to join our team. As a key member of our customer experience team, you will play a critical role in ensuring our customers receive exceptional support and...

  • Diagnostic Advisor

    2 weeks ago

    Ottawa, Ontario, Canada EssilorLuxottica Full time

    Diagnostic Advisor - Customer Experience SpecialistRiverside Opticalab Ltd, a world-leading manufacturer and supplier of optical solutions, is seeking a highly skilled Diagnostic Advisor - Customer Experience Specialist to join our team. As a key member of our customer experience team, you will play a critical role in ensuring exceptional customer...

  • Diagnostic Advisor

    2 weeks ago

    Ottawa, Ontario, Canada EssilorLuxottica Full time

    Diagnostic Advisor - Customer Experience SpecialistRiverside Opticalab Ltd, a world-leading manufacturer and supplier of optical solutions, is seeking a highly skilled Diagnostic Advisor - Customer Experience Specialist to join our team. As a key member of our customer experience team, you will play a critical role in ensuring exceptional customer...

  • Diagnostic Advisor

    1 week ago

    Ottawa, Ontario, Canada EssilorLuxottica Full time

    Diagnostic Advisor - Customer ExperienceRiverside Opticalab Ltd, a world-leading manufacturer and supplier of optical solutions, is seeking a highly skilled Diagnostic Advisor - Customer Experience to join our team. As a key member of our customer experience team, you will play a critical role in ensuring our customers receive exceptional support and...

  • Diagnostic Advisor

    1 week ago

    Ottawa, Ontario, Canada EssilorLuxottica Full time

    Diagnostic Advisor - Customer ExperienceRiverside Opticalab Ltd, a world-leading manufacturer and supplier of optical solutions, is seeking a highly skilled Diagnostic Advisor - Customer Experience to join our team. As a key member of our customer experience team, you will play a critical role in ensuring our customers receive exceptional support and...

  • Data Science and Analytics Advisor

    4 days ago

    Ottawa, Ontario, Canada Ciena Corporation Full time

    Job Title: Data Science and Analytics AdvisorCiena Corporation is seeking a highly skilled Data Science and Analytics Advisor to join our team. As a key member of our organization, you will play a pivotal role in helping us transition from descriptive and diagnostic analytics to predictive and prescriptive analytics using data science, AI, and ML.Key...

  • Data Science and Analytics Advisor

    4 days ago

    Ottawa, Ontario, Canada Ciena Corporation Full time

    Job Title: Data Science and Analytics AdvisorCiena Corporation is seeking a highly skilled Data Science and Analytics Advisor to join our team. As a key member of our organization, you will play a pivotal role in helping us transition from descriptive and diagnostic analytics to predictive and prescriptive analytics using data science, AI, and ML.Key...

  • Data Science and Analytics Advisor

    1 week ago

    Ottawa, Ontario, Canada Ciena Corporation Full time

    About the RoleCiena Corporation is seeking a highly skilled Data Science and Analytics Advisor to join our team. As a key member of our organization, you will play a pivotal role in helping us transition from descriptive and diagnostic analytics to predictive and prescriptive analytics using data science, AI, and ML.Key ResponsibilitiesCollaborate with...

  • Data Science and Analytics Advisor

    1 week ago

    Ottawa, Ontario, Canada Ciena Corporation Full time

    About the RoleCiena Corporation is seeking a highly skilled Data Science and Analytics Advisor to join our team. As a key member of our organization, you will play a pivotal role in helping us transition from descriptive and diagnostic analytics to predictive and prescriptive analytics using data science, AI, and ML.Key ResponsibilitiesCollaborate with...

  • Data Science and Analytics Advisor

    1 week ago

    Ottawa, Ontario, Canada Ciena Corporation Full time

    About the RoleCiena Corporation is seeking a highly skilled Data Science and Analytics Advisor to join our team. As a key member of our organization, you will play a pivotal role in helping us transition from descriptive and diagnostic analytics to predictive and prescriptive analytics using data science, AI, and ML.Key ResponsibilitiesCollaborate with...

  • Data Science and Analytics Advisor

    1 week ago

    Ottawa, Ontario, Canada Ciena Corporation Full time

    About the RoleCiena Corporation is seeking a highly skilled Data Science and Analytics Advisor to join our team. As a key member of our organization, you will play a pivotal role in helping us transition from descriptive and diagnostic analytics to predictive and prescriptive analytics using data science, AI, and ML.Key ResponsibilitiesCollaborate with...

  • Data Science and Analytics Advisor

    2 weeks ago

    Ottawa, Ontario, Canada Ciena Corporation Full time

    About the RoleCiena Corporation is seeking a highly skilled Data Science and Analytics Advisor to join our team. As a key member of our organization, you will play a pivotal role in helping us transition from descriptive and diagnostic analytics to predictive and prescriptive analytics using data science, AI, and ML.Key ResponsibilitiesPartner with business...

  • Data Science and Analytics Advisor

    2 weeks ago

    Ottawa, Ontario, Canada Ciena Corporation Full time

    About the RoleCiena Corporation is seeking a highly skilled Data Science and Analytics Advisor to join our team. As a key member of our organization, you will play a pivotal role in helping us transition from descriptive and diagnostic analytics to predictive and prescriptive analytics using data science, AI, and ML.Key ResponsibilitiesPartner with business...

  • Data Science and Analytics Advisor

    2 weeks ago

    Ottawa, Ontario, Canada Ciena Corporation Full time

    About the RoleCiena Corporation is seeking a highly skilled Data Science and Analytics Advisor to join our team. As a key member of our organization, you will play a pivotal role in helping us transition from descriptive and diagnostic analytics to predictive and prescriptive analytics using data science, AI, and ML.Key ResponsibilitiesPartner with Business...

  • Data Science and Analytics Advisor

    1 week ago

    Ottawa, Ontario, Canada Ciena Corporation Full time

    About the RoleCiena Corporation is seeking a highly skilled Data Science and Analytics Advisor to join our team. As a key member of our organization, you will play a pivotal role in helping us transition from descriptive and diagnostic analytics to predictive and prescriptive analytics using data science, AI, and ML.Key ResponsibilitiesPartner with Business...