Application Support Specialist

Found in: Talent CA C2 - 1 week ago

Montreal, Canada Axelon Services Corporation Full time

Job Title: Application Support Specialist (Hybrid)
Location: Montreal, QC
Hours: 8:00 a.m. - 5:00 p.m.

Job Overview:

  • The Application Support Specialist is responsible and accountable for daily support and health of the IT production environment.
  • Such tasks include change, request, incident and problem management for the department.
  • As required, functional support and user setup may be performed.
  • The Specialist shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor.
  • Assist the user community to resolve technical issues.
  • Coverage during weekend and off-hours are on an "as needed" basis.
  • Focus on enhancing your core skill sets, develop new skills and share your knowledge with your colleagues

Job Responsibilities:

  • Monitoring and Supporting the day to day activities
  • Adherence to documented procedural standards
  • Fully responsible for key activities within the agreed SLA and ITIL process.
  • Escalate issues that cannot be resolved, in a timely manner
  • Have a strong Customer Focus in order to provide a professional support service to clients
  • Flexible approach to working hours to meet the demands of the team. Willing to work in different day
  • To assist with the streamlining of the support area i.e. suggesting where procedures can be improved without the introduction of risk
  • Maintain Knowledge base and share experience with support team members
  • Use business and application knowledge to investigate issues raised and assist in the production of Incident reports, which form part of the shift handover
  • Resolve user queries/requests
  • Ensure issues are identified, tracked, reported on and resolved in a timely manner
  • Perform level 1 support and complex analysis of reported issues, and evaluate alternative business solutions and workarounds to minimize the impacts
  • Understand the database concepts and provide extractions to users whenever required
  • Participate to the support of the application and undertake the appropriate actions both functional and technical
  • Closely follow up all alerts and monitoring dashboards
  • Ensure excellent communication, reporting and escalation as and when needed

IT Governance:

  • Responsible and accountable to strictly and consistently adhere to IT Governance policies and procedures Incident management

Key Skills and Qualifications:

  • Knowledge of ITIL and Incident Management.
  • Bachelor s degree required; advanced degree considered a plus.
  • Minimum 3 years financial industry experience
  • Prior business analysis experience in an application support environment
  • Expertise in Ab Initio as an ETL Tool
  • Using, configuring and tuning industry leading ETL software tools in data intensive, large scale environment
  • Experience working on Oracle database
  • Hands-on support experience with Ab Initio using GDE, Co> Operating System and EME
  • Experience in any of the following is desired: Query> It, Conduct> It, Express> It Continuous flows, Metadata Hub
  • Hands-on experience working in Unix/Linux environment, with proficiency in UNIX shell scripting (Korn/bash shell preferred)
  • Knowledge of Blueprism application is a huge plus
  • Hands-on experience with scheduling tools, preferably , Ab Initio Control Center
  • Secondary Skill Knowledge of ACE, BRE and Command Center is huge plus
  • Good written and spoken English
  • Overall General IT knowledge is a must
  • General Banking Knowledge
  • Measure and identify areas for improving Quality and overall Delivery
  • Able to communicate efficiently
  • Good Team Player
  • French/English

  • Application Support Specialist

    2 weeks ago

    Montreal, Canada Selby Jennings Full time

    Company Summary: An elite trading firm is looking for an Application Support Specialist to bring onto their Montreal team.What you will do: Administer and maintain Real-Time Trade Systems during the early shift scheduleEnsure timely adaptation to the latest software updates and procedural changesTroubleshoot system malfunctions or outages, and escalate...

  • Application Support Specialist

    Found in: Appcast CA A2 P - 1 week ago

    Montreal, Canada Selby Jennings Full time

    Company Summary: An elite trading firm is looking for an Application Support Specialist to bring onto their Montreal team.What you will do: Administer and maintain Real-Time Trade Systems during the early shift scheduleEnsure timely adaptation to the latest software updates and procedural changesTroubleshoot system malfunctions or outages, and escalate...

  • Application Support Specialist

    Found in: Whatjobs CA C2 - 1 week ago

    Montreal, Canada Selby Jennings Full time

    Company Summary: An elite trading firm is looking for an Application Support Specialist to bring onto their Montreal team. What you will do: Administer and maintain Real-Time Trade Systems during the early shift schedule Ensure timely adaptation to the latest software updates and procedural changes Troubleshoot system malfunctions or outages, and...

  • Application Support Specialist

    Found in: Appcast CA C2 Glassdoor - 2 weeks ago

    Montreal, Canada Selby Jennings Full time

    Company Summary: An elite trading firm is looking for an Application Support Specialist to bring onto their Montreal team.What you will do: Administer and maintain Real-Time Trade Systems during the early shift scheduleEnsure timely adaptation to the latest software updates and procedural changesTroubleshoot system malfunctions or outages, and escalate...

  • Clinical Application Specialist

    3 days ago

    Montreal, Canada St-Amour Full time

    Our client, a medical company specializing in capital equipment for medical imaging, is currently seeking a Clinical Applications Specialist. The role of the Clinical Applications Specialist is primarily focused on providing technical and clinical support in the field, aiming to assist healthcare professionals in the optimal use of our products. The...

  • Clinical Application Specialist

    3 days ago

    Montreal, Canada St-Amour Full time

    Our client, a medical company specializing in capital equipment for medical imaging, is currently seeking a Clinical Applications Specialist. The role of the Clinical Applications Specialist is primarily focused on providing technical and clinical support in the field, aiming to assist healthcare professionals in the optimal use of our products. The...

  • Clinical Application Specialist

    3 days ago

    Montreal, Canada St-Amour Full time

    Our client, a medical company specializing in capital equipment for medical imaging, is currently seeking a Clinical Applications Specialist. The role of the Clinical Applications Specialist is primarily focused on providing technical and clinical support in the field, aiming to assist healthcare professionals in the optimal use of our products. The...

  • Senior Application Support Specialist

    Found in: Talent CA C2 - 6 days ago

    Montreal, Canada Lightspeed Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more...

  • Senior Application Support Specialist

    3 days ago

    Montreal, Canada Lightspeed Restaurant Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more...

  • Senior Application Support Specialist

    3 hours ago

    Montreal, Canada Lightspeed Restaurant Full time

    Hi there! Thanks for stopping by Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place! We are looking for a Senior Application Support Specialist to deliver world class support to the Brands & Retailers who utilize the NuORDER B2B platform, guiding them to deliver a seamless, more...

  • Application Support Specialist

    7 days ago

    Montreal, Canada Selby Jennings Full time

    An elite proprietary trading firm is looking to bring on an Application Support Engineer to their team. What you'll do:Provide support for the firms trading applications and trading teamsProvide technical troubleshooting, software deployment, software configuration, and system monitoringAnalyze trading strategies, and provide technical support during trading...

  • Application Support Specialist

    1 week ago

    Montreal, Canada Selby Jennings Full time

    An elite proprietary trading firm is looking to bring on an Application Support Engineer to their team. What you'll do: Provide support for the firms trading applications and trading teams Provide technical troubleshooting, software deployment, software configuration, and system monitoring Analyze trading strategies, and provide technical support during...

  • Application Support Specialist

    1 week ago

    Montreal, Canada Selby Jennings Full time

    An elite proprietary trading firm is looking to bring on an Application Support Engineer to their team. What you'll do: Provide support for the firms trading applications and trading teams Provide technical troubleshooting, software deployment, software configuration, and system monitoring Analyze trading strategies, and provide technical support during...

  • Application Support Specialist

    1 week ago

    Montreal, Canada Selby Jennings Full time

    An elite proprietary trading firm is looking to bring on an Application Support Engineer to their team. What you'll do: Provide support for the firms trading applications and trading teams Provide technical troubleshooting, software deployment, software configuration, and system monitoring Analyze trading strategies, and provide technical support during...

  • Application Support Specialist

    1 week ago

    Montreal, Canada Selby Jennings Full time

    An elite proprietary trading firm is looking to bring on an Application Support Engineer to their team.What you'll do: Provide support for the firms trading applications and trading teams Provide technical troubleshooting, software deployment, software configuration, and system monitoring Analyze trading strategies, and provide technical support during...

  • Application Support Specialist

    Found in: Appcast CA A2 P - 1 week ago

    Montreal, Canada Selby Jennings Full time

    An elite proprietary trading firm is looking to bring on an Application Support Engineer to their team. What you'll do:Provide support for the firms trading applications and trading teamsProvide technical troubleshooting, software deployment, software configuration, and system monitoringAnalyze trading strategies, and provide technical support during trading...

  • Application Support Specialist

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Montreal, Canada Selby Jennings Full time

    An elite proprietary trading firm is looking to bring on an Application Support Engineer to their team. What you'll do:Provide support for the firms trading applications and trading teamsProvide technical troubleshooting, software deployment, software configuration, and system monitoringAnalyze trading strategies, and provide technical support during trading...

  • Application Support Specialist

    Found in: Whatjobs CA C2 - 1 week ago

    Montreal, Canada Selby Jennings Full time

    An elite proprietary trading firm is looking to bring on an Application Support Engineer to their team. What you'll do: Provide support for the firms trading applications and trading teams Provide technical troubleshooting, software deployment, software configuration, and system monitoring Analyze trading strategies, and provide technical support during...

  • Application Support Analyst

    1 day ago

    Montreal, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! The Application Support Analyst position supports and...

  • Application Support Analyst

    3 hours ago

    Montreal, Canada Sanimax Full time

    Your professional transformation starts here Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you! The Application Support Analyst position supports and...