ServiceNow Discovery Developer

4 weeks ago

Toronto, Canada Sun Life Full time

Job Description

:

What will you do?

Enable tracking of cloud/virtual inventory Manage and improve ServiceNow Discovery Provides governance to ensure the integrity of the Configuration Management Database Designs enhancements/improvements for the maturity of the CMDB and Configuration Management process and translates them into business requirements Define configuration items and classes, their attributes, data collection, and governance that are important to support other ITSM modules and business objectives Build and support integrations with data sources other than ServiceNow Discovery Setup and administration of MID servers Add/update/remove Discovery credentials Create/update/remove Discovery ranges and schedules Monitor CMDB health and resolve conflicts between data sources. Interpret Discovery logs and data to diagnose issues. Define identification and reconciliation rules Create/update/remove identification and reconciliation rules Produces management information, including KPIs and status reports, with an operational and a management focus Identify opportunities to revert from customizations to OOTB functions during platform upgrades.

What will you need to succeed?

Broad general knowledge of IT infrastructure topology including typical application, server & networking configurations and how they can be documented using a common data model Experience with ServiceNow Discovery - 2 years Expertise and experience with ServiceNow ITOM products are required ServiceNow experience with Discovery, Service Graph framework, Service Mapping and Configuration Management is crucial Strong ITIL knowledge with the ability to relate concepts to implementation strategies (Asset, Config, Change, Problem, Incident, Release) Expertise with scripting languages such as PERL, JavaScript, Python, or PowerShell Thorough understanding of Software Asset Management (SAM) module Experience creating new patterns and enhancing/modifying existing patterns in ServiceNow

What is in it for you?

Joining an organization that the industry calls ‘one of the best places to work’. An extensive support system for continual learning including company-run courses, access to online learning platforms, opportunity for rotations, etc. A flexible work schedule. Engaging Team-building activities to make a remote-first workforce feel connected. Being part of an organization that truly believes in promoting from within, at SLF your growth potential is uncapped

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