Part-Time Sales Associate

3 weeks ago

Toronto, Canada MATT & NAT Full time
Job Description

  • You serve as MATT & NAT’s brand ambassador, developing and nurturing strong relationships with customers, placing high importance on brand experience and customer satisfaction:
  • Warmly welcome customers in-store, answering to their queries and providing them with purchasing options based on their needs and wants.
  • Assist in maintaining all visual merchandising standards and overall cleanliness and organization of the sales floor and stockroom, ensuring a welcoming, customer-friendly environment.
  • Remain knowledgeable on current products, pricing, and in-store promotions, ensuring all relevant information is communicated to customers.
  • Follow and achieve company and individual sales and key performance indicator (KPI) targets.
  • Generate ongoing sales opportunities, implementing cross-selling strategies for suitable products.
  • Process POS (point of sale) purchases, exchanges, and returns of merchandise.
  • Add new customers and update current customer information in our customer database, with the objective of growing MATT & NAT’s mailing list.
  • Assist with ensuring the sales floor is always adequately replenished with product and properly displayed, according to MATT & NAT standards.
  • Understand and comply with company policies and procedures associated to all facets of the store.
  • Assist with updating floor sets in accordance with the planograms.
  • Handle any customer complaints in a patient and helpful manner, escalating any complex issues to a manager on duty.
  • Perform additional related duties as needed.

Qualifications

  • High school diploma.
  • 1-2 years of experience in a customer service or sales role, ideally in the fashion retail environment.
  • Proven track record of meeting and exceeding sales goals, an asset.
  • Experience in visual merchandising, an asset.
  • Proficient with Microsoft Office Suite (Excel, Word, Outlook).
  • Exceptional communication skills, both written and oral, in English.
  • Familiarity of the MATT & NAT brand, company values, and understanding of our vegan beliefs.
  • Ability to move and/or lift boxes and fixtures throughout the store.
  • Capability to stand for long periods.
  • Ability to work flexible schedules including weekends and select holidays.


Additional Information

 

 

 

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