Guest Services Representative-2

3 weeks ago

Oshawa, Canada JLL Full time

JLL supports the Whole You, personally and professionally.


Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Enthusiastically and consistently delivers on the Ivanhoe Cambridge mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." You must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

WHAT YOU’LL BE DOING

Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools

Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service at Guest Services Kiosk

Interact with shoppers and retailers in a courteous and efficient manner

Sell shopping centre gift cards and balance sales to transactions;

Project a positive attitude over the telephone and in person;

Develop and maintain strong relationships with retailers and educate them about the centre's services

Assist guests by providing directions/information, answering questions, and performing other centre specific services

Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs

Conduct all service functions of the Customer Relations/Guest Services

Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, Gift with Purchase's, special event ticket sales, etc

Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan

Participates in special projects and assumes other duties and responsibilities as assigned

WHAT WE’RE LOOKING FOR

High school education

Previous customer service experience preferred

Positive attitude and a strong desire to provide excellent customer service

Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel

Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism

Strong written and oral communication skills, multilingual skills a plus

Conflict resolution/management skills

Must be friendly, approachable, proactive and solution focused;

Computer skills

Flexible and able to work weekends, days, nights and holidays

WHAT’S IN IT FOR YOU

Join an industry leader and shape the future of commercial real estate 

Deep investment in cutting-edge technology to power your work 

Comprehensive and competitive benefits plan 

A supportive, caring and diverse work environment designed for your growth and well-being

If you are interested in this challenge, please submit your resume

Location:

On-site –Oshawa, ON

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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