Membership Concierge III

4 weeks ago

Vaughan, Canada Life Time> Full time
.

Position Summary

The Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge Team, sharing expertise and modeling behaviors which drive a culture of service. Enjoy a fun and healthy work environment while building value-based relationships which increases brand loyalty and supports members in achieving their healthy way of life goals.

Job Duties and Responsibilities

  • Facilitate check-in process for members and guests entering club
  • Monitors, handles, and delegates incoming phone calls from members and guests
  • Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
  • Proactively builds relationships with members and guests, regularly creating over the top service experiences
  • Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
  • Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
  • Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
  • Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
  • Communicates with members and prospective members via email or phone in a manner aligned with our brand
  • Completes administrative duties, club paperwork and cash drawer reconciliation

Position Requirements

  • High School graduate or equivalent
  • Minimum of 1-year customer service experience
  • Minimum of 1-year sales experience
  • Completion of Membership Sales Certification within 60 days of hire
  • Completion of Retention Specialist Certification within 60 days of hire

​ Preferred Requirements

  • Bachelors Degree in Hospitality or related field
  • Fitness industry knowledge

If you are contacted regarding a job opportunity, please let us know of any accommodations needed to meet your accessibility needs during the recruitment process. Any accommodation information will be treated as confidential and only used for the purpose of enabling you to have an accessible candidate experience.

Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.

  • Membership Concierge III

    4 weeks ago

    Vaughan, Canada Life Time Full time

    .Position SummaryThe Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge...

  • Membership Concierge III

    1 month ago

    Vaughan, Canada Life Time Full time

    .Position SummaryThe Membership Concierge III delivers the highest quality customer service to all members and guests. In this role, you will actively promote Life Time to prospective members, assist with the buying experience and directly contribute to the achievement of club acquisition and retention goals. This position serves as a leader on The Concierge...

  • Membership Concierge 2

    3 months ago

    Vaughan, Canada Life Time Full time

    .Job Profile SummaryLife Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company.  The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.Position...

  • Membership Concierge II

    4 weeks ago

    Vaughan, Canada Life Time Full time

    .Job Profile SummaryLife Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company.  The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.Position...

  • Membership Concierge II

    3 days ago

    Vaughan, Canada Life Time> Full time

    .Job Profile SummaryLife Time Athletic Resorts are destinations for hospitality professionals seeking a lifestyle career with an established and growing company. The Membership Concierge position offers presence and prominence within our healthy way of life community affording you the opportunity to help members live heathier, happier lives.Position...

  • Service Concierge

    3 weeks ago

    Vaughan, Canada Zanchin Automotive Group Full time

    **Service Concierge **career and employment opportunity awaits you.** - The Power to Move You_ **Number 7 Honda**, part of Zanchin Automotive Group, a privately-owned network of 35+ successful dealerships that welcomes talent and enthusiasm, values people and contributions, and rewards performance and accomplishment, is looking for an experienced and...

  • (PTL Canada) Diesel Truck Technician/Mechanic III

    2 days ago

    Vaughan, Canada Penske Truck Leasing Co., L.P Full time

    180 Basaltic Rd. Concord, ON L4K 1G6 Monday-Friday 7:00am-3:30pm Position Summary: STARTING YOUR CAREER AS A TRUCK TECHNICIAN? This is a great entry level position to start your career as a diesel truck mechanic, learn from the best and move ahead. We have industry leading trucks, technology, tools, and experts in the vehicle maintenance industry committed...

  • Front Desk Receptionist

    2 weeks ago

    Vaughan, Canada Pure Motivation Fitness Inc Full time

    **Looking for a Full-Time Front Desk Customer Service staff that has experience is Organized, Energetic and Understands How To Service Affluent Clientele.** **NOTE: Please DO NOT APPLY if you**: **1- Live outside of York Region. (ONLY-Vaughan, King City, Thornhill, Maple, Woodbridge)** **2- If you are going back to school this Sept 2024 & unable to work 25h...