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Bilingual Client Technical Support: French/English
4 weeks ago
Responsibilities
:Providing support to clients through phone, chats, and ticketsTechnical and functional support for the Interactive Brokers’ platforms Desktop applications (Windows, macOS, and Linux)Mobile applications (Android, and iOS) Troubleshooting and support for Interactive Brokers’ web-based offeringsProblem management with focus on wide scale technical issuesRequirements:
Bachelor’s degree, preferred if in a technical field1+ years in client facing support role1+ years of experience working with Windows, and Mac, software support, connectivity supportExcellent verbal and written communication skills and the ability to work effectively in a team environmentExperience working with support ticketing systemsAdaptable to a constantly changing technical environmentInitiative and desire to learn new skills/technologies and remain up to date with the latest trends; real passion for solving technical problemsExperience with financial products and services is a plusExcellent command of written and spoken English & FrenchIBKR offers a competitive remuneration package including:
#LI-NB
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Vancouver, Canada Interactive Brokers Full timeAs a member of the **Client Technical Support L1**, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. If you are motivated and have initiative, are analytical and methodical, we can offer you a position...
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Vancouver, British Columbia, Canada Interactive Brokers Full timeAs a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and...
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Vancouver, British Columbia, Canada Interactive Brokers Full timeAs a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and...
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Vancouver, Canada Interactive Brokers Group, Inc. Full timeAs a member of theClient Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidatewill be analytical with an affinity to problem solving, troubleshooting technical, and...
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Vancouver, Canada Interactive Brokers Group, Inc. Full timeAs a member of theClient Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidatewill be analytical with an affinity to problem solving, troubleshooting technical, and...
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Vancouver, British Columbia, Canada Interactive Brokers Full timeAs a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and...
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Vancouver, British Columbia, Canada Interactive Brokers Full timeAs a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues.The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical, and...
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Vancouver, British Columbia, Canada Interactive Brokers Full timeAs a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical,...
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Vancouver, British Columbia, Canada Interactive Brokers Full timeAs a member of the Client Technical Support L1, you will assist clients with inquiries pertaining to our range of trading offerings and act as a liaison between internal teams and customers to ensure a prompt and effective resolution to bugs and issues. The ideal candidate will be analytical with an affinity to problem solving, troubleshooting technical,...
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