Customer Issue Investigation Co-op Fall 2024

3 weeks ago

Ottawa, Canada Ericsson Full time

Description

Join our Team

Location: Ottawa, ON. Hybrid, as per requested by the team.

Duration : min 12 months

Start date : Sep 3rd, 2024

Please upload your transcript when applying. (Use the "Cover letter" uploading tab)

About this opportunity

5G Radio End to End Customer issue support

You will have the opportunity to get involved in: 4G/5G Radio Issues & Data analytics; 4G/5G Radio Integration & Troubleshooting; and 4G/5G Radio Quality Assurance Investigator You will get to work with leading edge technologies in a 5G leader company You get to work with a best in class local and global team on state of the art telecommunications products You will have to use your creative skills to reproduce customer configurations in our own lab environment You have the ability to influence and drive exciting, challenging projects

What you will do

Collaborate with CIIG (Customer Issue Investigation Group) to identify targeted investigation approaches to use in isolating the root cause of the issue under investigation Document investigation steps and intermediate results toward root cause identification Contribute to troubleshoot and identify the root cause of customer highly visible issues Record test results and logs that may lead you to the root cause of the problem being reported Develop scripts to help you to narrow down faulty areas Perform basic and intermediate data analysis You will prepare lab environment including both hardware and software components You will perform data analysis of various use cases Maintain and enhance the Lab environment used for the needs of the team

You will bring

Student in a B.Sc. or M.Sc. program in Electrical Engineering, Computer Science (other fields will also be considered with relevant experience). Must have completed minimum of 2 years in the program to be considered. Strong analytical, troubleshooting and problem-solving skills Proactive, motivated, organized and efficient Strong interpersonal and communication skills Ability to work in a team environment

This position reports to CIIG Technical Manager Radio Development.

​Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
 

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