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Bartender-GCT

4 months ago

Toronto, Canada Great Canadian Entertainment Full time

Position Summary

After opening and under the general direction of the Restaurant Supervisor, this position will be responsible for making and serving various alcoholic and non-alcoholic beverages in a prompt and friendly manner. Bartender is responsible for providing gracious level of customer service to guests to ensure guest satisfaction in a high-volume establishment. This role must contribute to a safe and welcoming work environment for all employees and must demonstrate the ability to multi-task in a fast-paced environment. Above all else, this position must lead by example to create Great Experiences and Memories for all guests and colleagues

Key Responsibilities:

Provides exceptional customer service to guests in an upbeat, positive and professional manner; Ensure safe and responsible service relative to all aspects of the sale and service of all beverage products including setting a drink rate, avoiding intoxication and inform all co-workers of guests being monitored; Follow and complete all cash out procedures accurately; Settle cash and debit/credit card payments with all patrons; Follow opening and closing bar procedures; Ensure appropriate inventory supply of alcoholic beverages and other related products; Ensure proper cleaning and operation of glass washer; Complete spillage documentation of all alcoholic beverages; Complete daily inventory and waste sheets prior to the end of the shift; Strong knowledge of standard drink recipes, menus and food items; Complete knowledge of the . system; Conduct regular cleaning and sanitation of glassware, refrigerators, bar surfaces, glass washers, equipment and supplies; Ensure preventative maintenance of glass washer, and other related equipment; Comply with all alcohol related house policies, practices and Smart Serve guidelines; Maintain personal cash float and complete cash out procedures; Communicate all beverage alcohol activities at break and shift end; Ensure compliance with company’s health and safety policies and adherence to the Occupational Health and Safety Act; Maintain a safe environment for all employees and report any health and safety contraventions to the Food and Beverage Manager immediately; Perform other duties as assigned by management.

Education and Qualification Requirements:

A secondary school diploma or equivalent working experience and education; Minimum 2 years of bartending experience in a high volume establishment; Valid Smart Serve Certificate required; Previous cash handling and system experience required; Strong wine and beverage knowledge; Must be people-focused, professional and committed to service excellence; Excellent interpersonal, teamwork, customer service and communication skills Maintain a positive working relationship with fellow employees and management as part of a team Ability to multi-task and work under pressure in a fast-paced environment; Ability to obtain registration as a Category 2 Gaming Assistant with the Alcohol and Gaming Commission of Ontario. Bilingual (English/French) is an asset but not required

Work Environment Considerations

Fast paced with multiple priorities, deadlines and deliverables; exposure to some conflict, distress and noise; This role requires extended period of walking, standing, bending, twisting and lifting up to 40 lbs.  This role requires a flexible schedule that adapts to the business needs of a 24 hour operation; will have non-traditional work hours including evening and weekend shifts.