We are seeking a skilled and reliable Freelance IT Technician to join our team. This is an on-call position where the technician will respond to various client sites both remotely and in person. The ideal candidate will possess a strong technical background, specifically in networking and hardware support, and have excellent communication and problem-solving skills.

Key Responsibilities:

• Network Support:
  
• Rack, stack, patch, troubleshoot, and decommission network devices including routers, switches, firewalls, and access points.
  
• Provide console access to devices and collaborate with remote engineers via screen sharing and telephonic bridges.
  
• Install and refresh network devices such as routers, switches, and access points (APs).
  
• Identify network devices and understand their roles and functions.
  
• Knowledge of rack elevations, MDF/IDF closets, and data center environments.
  
• Cabling and Infrastructure:
  
• Handle patch cabling, power cord connections, and closet cable dressing.
  
• Familiarity with copper and fiber cabling systems and network monitoring systems.
  
• Hardware Installation and Support:
  
• Install and remove field replaceable units (FRUs) such as hard drives, memory, line cards, and transceivers.
  
• Provide hardware support for network and server components.
  
• Work with out-of-band management tools such as iLO and DRAC systems.
  
• End User Computing & Device Support:
  
• Provide support for end-user computing devices, peripherals, and accessories.
  
• Perform device imaging and hardware break-fix.
  
• Support the onboarding and off-boarding of users.
  
• Provide first-line support for conference rooms and escalate issues to third-party vendors as necessary.
  
• Offer VIP support to high-profile clients when required.
  
• General IT Services:
  
• Perform Installs, Moves, Adds, and Changes (IMAC) for IT equipment.
  
• Provide Smart Hands support for local server, storage, and network environments.
  
• Support device applications, software, and printer setups.
  
• Maintain hardware asset management in the storeroom.
  
• Act as the site point of contact for visiting IT vendors.
  
• Provide manufacturing support on shop floors with knowledge of the manufacturing process.
  

Skills & Qualifications:

• Strong understanding of network devices, including routers, switches, firewalls, and access points.
  
• Proficient in network troubleshooting and decommissioning tasks.
  
• Experience in rack elevations, enterprise campus MDF/IDF closets, and data centers.
  
• Knowledge of console access procedures and working on telephonic bridges with remote engineers.
  
• Ability to work autonomously and follow verbal and written instructions from senior engineers.
  
• Certifications: CompTIA Network+ and/or CCNA preferred.
  

Knowledge of:

• Network and server hardware
  
• Copper and fiber cabling systems
  
• Network monitoring tools and device/database backup & restore processes
  
• Equipment racking and stacking
  
• Familiarity with network equipment and software, including Cisco, HP/Dell/IBM, Juniper, Bluecoat, and Checkpoint.
  
• Experience with VIP support, device imaging, hardware break-fix, and printer support.
  
• Strong problem-solving skills with the ability to manage unexpected issues efficiently.
  
• Reliable and punctual with the ability to meet SLA-driven schedules.
  
• Professional demeanor with excellent communication and client-facing skills.