Assistant General Manager

2 weeks ago

Banff, Canada Charltons Banff Full time

The Opportunity: The Assistant General Manager

THE COMPANY:

With over 75 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 70 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest’s portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL but also experientially diverse from roadside inns to luxury urban properties.

At InnVest, our mission is simple – to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit

THE ROLE:

The Assistant General Manager is primarily responsible for the overall management of the daily operations of both hotels ensuring all departmental standards are consistently maintained. Work with the Department Managers to assist in growing revenue in Rooms and Food & Beverage while controlling departmental expenses and keeping F&B costs in line with budget. The Assistant General Manager in collaboration with the General Manager will plan and execute future projects. Provide strong leadership to ensure every department is working towards the highest level of guest service and overall efficiency.

ACTIVITIES:

The duties and responsibilities for the Assistant General Manager include, but are not limited to the following:

Facilitates the overall operation in all departments of the Royal Canadian Lodge and the Charltons Banff. Develop an understanding of company policies and procedures to ensure that it is consistent within the operation. Have in-depth knowledge of the hotel’s Standard Operating Procedures for all departments. Keep abreast and/or facilitate any changes to be implemented. Supervise, support, and provide guidance to the Management team. Conduct performance reviews and initiate disciplinary action as required. Inspect property and services to ensure compliance with licensing laws, health and safety, and other statutory requirements. Be fully aware and how to enact the hotel emergency and health and safety procedures. Maintain current documentation/procedures and ensure all team members are properly trained. Maintain a schedule of services that require annual certifications & inspections that include but not limited to; Kitchen Ducts, annual Fire and safety inspections, and air vent cleaning. Inspect the hotels for cleanliness and appearance. Manage the maintenance department to ensure daily, weekly, and monthly checklists are completed with efficiency. Plan preventative maintenance. Manage the Front Office department to ensure policies and procedures are followed. This includes but not limited to; guest safety and privacy standards, credit card compliance, and guest satisfaction index. Provide overall direction, coordination, and ongoing evaluation of operations. Assist in the preparation of revenue and expense budgets. Work with the Director of Sales and the Food & Beverage team to plan revenue-generating strategies as they relate to Rooms and F&B. Follow up on ROI’s and marketing initiatives that will drive and support these strategies. Provide a comprehensive monthly report on the overall operation, including incidents, achievements, and action plans for the upcoming month(s). Responsible for managing the day-to-day F&B operation. Ensure timely completion of F&B month-end report. Work with the Executive Chef to implement and follow up on action plans to ensure costs remain in line with budget. Address and respond to any issues or concerns that arise in the organization. Maintain a visible physical presence in public areas during shifts. Attend and/or facilitate regular department manager meetings to ensure optimum teamwork and productivity. Monitor Health & Safety Committee meetings to ensure proper minutes, initiatives, and corrective action are maintained. Troubleshoot guest issues and deal effectively with requests and complaints. Inform the General Manager of any issues prior to providing guest compensation. Assist the sales department with responses to guest feedback online (Tripadvisor, Google, Booking.com). Assist in creating a courteous, friendly, professional work environment. Provide coverage for department managers where necessary. This includes but is not limited to; coverage of shifts, assisting in the operation, and completing administrative tasks. Assist Human Resources where necessary with Staff Accommodation, recruitment, and other duties as required. Manage the hotels efficiently in the absence of the General Manager. Perform other duties as required.

COMPETENCIES WE ARE SEEKING:

Assistant General Manager is a hands-on position requiring flexibility when it comes to hours of work. This includes but is not limited to Weekends, Evenings, and Overnight. Four Diamond or equivalent experience in a multi-faceted resort hotel with strong organizational skills and demonstrated ability to lead by example. Confident, highly energetic, self-motivated, and decisive are attributes that are necessary for this position. Capable of handling stressful situations while demonstrating a high degree of professionalism. The position requires strong problem-solving and analytic skills. The position involves daily guest and employee contact. Must have excellent communication skills both verbal and written as well as strong team-building skills. Advanced computer knowledge including Opera, PMS Systems, POS systems, Microsoft Word, Microsoft Excel, and Outlook. Minimum of 2 years of management experience in the hospitality industry, Hotel and Restaurant.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Subsidized staff accommodation is available to the successful candidate. We appreciate all applications, however, only those applicants selected for an interview will be contacted.

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