Operations Officer

4 weeks ago

Edmonton, Canada Randstad Canada Full time
Are you looking to gain experience with a top 5 bank? Do you have data entry and customer service experience? If so, this is a great opportunity for you
Our client is looking for an Operations Officer II for a 12 months contract in Edmonton. This position is hybrid - 3 days onsite (Training- 1 month onsite for training). There is a high possibility for contract extension and conversion as well.
Pay rate: $22.41 / hour
Rotational shifts: Monday to Friday (8:00 am-6:00 pm)
Overtime maybe required

Advantages
•Experience with a Major Bank
•Long term duration
•Hybrid role
•Training provided
•Potential for contract extension and conversion
•Overtime possible
•Start date is ASAP
•Competitive pay rate

Responsibilities
As an Operations Officer, your duties will include but not be limited to:
•Maintaining team for various tasks. Tasks that will support maintenance of a mortgage discharge.
•Triaging solicitor request for mortgage statement
•Entering data into the mortgage tool
•Maintaining security library
•Collecting interest owed payments
•Applying payments to mortgages, closing those accounts, some manual accounting required
•Transferring money from accounts, balancing the GL accounts.
•Updating the systems.
•Discharging statement group, responsible for paying to accuracy and book discharge loan statements.
•Providing a broad range of operational support
•Performing general to specialized transactions and/or other processing activities for own functional area within Operations & Technology.
•Reporting to a Team Manager within the Team Structure.
•Ensuring customer problems are handled appropriately by utilizing the established partner problem resolution process
•Creating and/or recognize exceptional customer service through established programs
•Ensuring all required processing and enquiries are fulfilled meeting Service Level Goals
•Providing subject matter expertise for internal and external partners within defined area

Qualifications
•Post-Secondary Diploma/Degree
•Data Entry – 2 years
•Outlook
•Being able to navigate IT System issues
•Being able to troubleshoot
•Attention to details
•Accuracy
•Strong communication
•Customer Service experience
•Meet SLA’s
•Reliable
•Team player

Nice to have:
•Real estate background
•Legal background aw students
•Banking/FI/Bookkeeping experience

Summary
Interested in the Operations Officer role in Edmonton? Apply online today
Candidates moving towards the next step of the recruitment process will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

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