Field Service Technician

5 months ago

SainteAnnedeBellevue, Canada BellatRx Full time
***** Version en Français suivra ****** About Us

BellatRx is a mid-market, privately held, manufacturer of packaging equipment with clients and suppliers in North America and Internationally. At BellatRx, our actions are guided by these 6 core values we believe have been key to our success as a global leader in the design, manufacture, distribution and service of packaging machines and complete packaging lines.

Job Summary

Reporting to the Aftermarket Manager, the Field Service Technician will be responsible to travel to customer sites to assemble, setup & repair equipment, train client's staff in proper operation the machine being installed. The Field Service Technician will also be responsible to conduct sales related machine demonstrations. When not travelling, the Field Service Technician will help with machine assembly, machine testing, training, quality control and documentation, factory acceptance testing assistance, as well as customer demonstrations, in our facilities in Sainte-Anne-de-Bellevue.  

We are looking for a Field Service Technician with the following:
  • 3+ yrs. of experience in machine assembly, troubleshooting and installation in packaging equipment and assembly lines, or experience in a similar position.
  • Able to travel without restrictions (50% of the time and more)
  • DEC (mechanical/electrical) minimum education.
  • Experience with client interactions: Capable of handling a delicate situation with tact., Able to communicate the process and plan of action in a calm and tactful manner, able to manage the customer relationship.
  • Mechanical and electrical aptitudes are necessary.
  • Ability to read engineering drawings.
  • Trouble shoot equipment, identify, and fix problems.
  • Test equipment to make sure it performs according to specifications.
  • Evaluate machine functionality and propose continuous improvements.
  • Analyze customer requirements and specifications.
  • Support customers (phone, and in person) on the operation and troubleshooting of equipment.
  • Solve and facilitate customer service issues as they arise.
  • Set-up and disassemble trade show displays at convention centers.
  • Excellent communication skills, in both English and French (The majority of our customers and suppliers communicate in English).
Non required but considered assets:
  • Fluency in Spanish
  • Knowledge of pharmaceutical line packaging or related equipment is an asset.
  • Knowledge of CAD software such as Inventor is an asset.
  • Basic knowledge of programming (ex. loading programs into machine) is an asset.

BellatRx offers highly competitive compensation and benefits.

The Next Step

The next step in the process for the is to complete a Culture Index Survey. In addition to reviewing applicants' qualifications and experience, the Culture Index Survey helps us better understand overall “fit” and how individuals prefer to be managed, motivated, and communicated with. To complete the survey, click HERE

**** Version en Français **** À propos de nous

BellatRx est une entreprise privée de taille moyenne qui fabrique des équipements d'emballage avec des clients et des fournisseurs en Amérique du Nord et dans le monde entier. Chez BellatRx, nos actions sont guidées par ces 6 valeurs fondamentales qui, selon nous, ont été la clé de notre succès en tant que leader mondial dans la conception, la fabrication, la distribution et le service de machines d'emballage et de lignes d'emballage complètes.

Sommaire du Poste

Sous la responsabilité du responsable du département Aftermarket, le technicien de service sur le terrain sera chargé de se rendre sur les sites des clients pour assembler, configurer et réparer l'équipement, former le personnel du client au bon fonctionnement de la machine installée. Le technicien de terrain sera également chargé d'effectuer des démonstrations de machines liées à la vente. Lorsqu'il n'est pas en déplacement, le technicien du service sur le terrain participera à l'assemblage et aux essais des machines, à la formation, au contrôle de la qualité et à la documentation, aux essais d'acceptation en usine, ainsi qu'aux démonstrations pour les clients, dans nos installations à Sainte-Anne-de-Bellevue.

Nous recherchons un technicien d'intervention sur le terrain ayant les compétences suivantes :
  • Expérience de plus de 3 ans dans l'assemblage de machines, le dépannage et l'installation d'équipements d'emballage et de lignes d'assemblage, ou expérience dans un poste similaire.
  • Capable de voyager sans restriction (50 % du temps et plus).
  • DEC (mécanique/électricité) minimum.
  • Expérience en matière d'interaction avec les clients : Capable de gérer une situation délicate avec tact., capable de communiquer le processus et le plan d'action de manière calme et avec tact, capable de gérer la relation avec le client.
  • Des aptitudes en mécanique et en électricité sont nécessaires.
  • Capacité à lire des dessins techniques.
  • Dépanner l'équipement, identifier et résoudre les problèmes.
  • Tester l'équipement pour s'assurer qu'il fonctionne conformément aux spécifications.
  • Évaluer la fonctionnalité des machines et proposer des améliorations continues.
  • Analyser les exigences et les spécifications des clients.
  • Assister les clients (par téléphone et en personne) sur le fonctionnement et le dépannage de l'équipement.
  • Résoudre et faciliter les problèmes de service à la clientèle lorsqu'ils se présentent.
  • Monter et démonter des stands d'exposition dans des centres de congrès.
  • Excellentes aptitudes à la communication, en anglais et en français ((La majorité de nos clients et fournisseurs communiquent en anglais).
Non requis mais considéré comme un atout :
  • Connaissance de l'espagnol
  • La connaissance de l'emballage des lignes pharmaceutiques ou de l'équipement connexe est un atout.
  • La connaissance de logiciels de CAO tels qu'Inventor est un atout.
  • Une connaissance de base de la programmation (ex. chargement de programmes dans la machine) est un atout.

BellatRx offre une rémunération et des avantages sociaux très compétitifs.

La Prochaine Étape

L'étape suivante du processus consiste à répondre au sondage sur l'indice culturel. Outre l'examen des qualifications et de l'expérience des candidats, le sondage Culture Index nous aide à mieux comprendre l'adéquation globale et la manière dont les individus préfèrent être gérés, motivés et communiquer avec eux. Pour répondre à l'enquête, cliquez ICI

#BTX1

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