VP Operations – Travel Insurance Market

4 weeks ago

Windsor, Canada Global Excel Management Inc Full time

Job Description

Are you passionate about Travel Insurance and making a difference when it matters most for the travelers? Are you a people person with superior leadership skills who has a knack for delivering operational excellence and driving engagement? Are you interested in joining a global independent company that has a large Canadian market share in this niche domain? Are you motivated by personal and professional development? We would love to meet you

Global Excel Management works with Canadian and International Insurers as well as prestigious brands, and provides services to individuals who have purchased a travel insurance policy and need assistance on their trip or to process a claim.

The VP of Operations is responsible for establishing a clear vision, ensuring client satisfaction and appropriate care, optimizing operational efficiency, ensuring cost management and profitability, while developing a strong leadership base. What are you most passionate and experienced in? The Case Management department is responsible for prompt delivery of high-quality, cost-efficient case management for inpatient and complex outpatient cases for North American underwriters. The Claims Management department includes various administrative activities, bill processing and recovery functions for travel medical, non-medical, and property and casualty insurance sectors.

What does your typical day look like?

Develop and communicate a vision for the function that is aligned with the Global corporate vision, and establish service standards including common processes and tools across the different sites; Prepare, implement and achieve the annual operating plan within budget, prepare and propose a long-term forecast and capacity plan, and develop, sign-off and achieve client SLAs; Establish global metrics and support the development of new services and client implementation strategies in collaboration with other departments; Ensure that our client's contractual commitments and quality standards are managed and met, and successfully manage and report the day-to-day operations productivity and performance index; Oversee strategic projects and initiatives, in collaboration with the Canadian leadership team and our Global operations team, as well as develop and execute on our digital transformation roadmap and initiatives; Create, develop and lead a high performing leadership team, as well as ensure the alignment of plans, cascade of objectives and coherence of communication throughout the organization; Foster and promote an empowerment and continuous learning environment, lead change, as well as facilitate ongoing and frequent communication of business strategy and results to employees. 

What skills and training do you need? 

Travel insurance industry knowledge and travel insurance underwriting/policy knowledge; Understanding of North American and International health care systems is considered a strong asset; Minimum of 10 years of claims management, case management or contact center experience in senior leadership positions; Bachelor's degree in administration or customer service (or relevant experience); Medical education could be an asset; Bilingualism considered an asset (French and English). English is used daily, particularly to conduct meetings with other departments in our various sites, whether in Ontario, Miami, Mexico or elsewhere, and to implement projects throughout our different sites, including those outside Canada; Location in Windsor (ON), Montreal (QC) or Sherbrooke (QC), hybrid model; Availability to travel to achieve business goals; Strong customer focus and proven customer advocacy; Compelling communication at all levels of management and staff; Ability to think strategically, make sound decisions, and solve problems in a fast-paced work environment; Coach, develop and mobilize a high-performance team.

We offer you

Global Excel offers more than a position; We offer a professional future with a competitive compensation including base salary, performance bonus and benefits; Please reach out to your local HR department if you would like to know more about benefits offered in your site.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

Software Powered by iCIMS

  • Vp Operations

    4 weeks ago

    Windsor, Canada Global Excel Management Full time

    **Job Description**: Are you passionate about Travel Insurance and making a difference when it matters most for the travelers? Are you a people person with superior leadership skills who has a knack for delivering operational excellence and driving engagement? Are you interested in joining a global independent company that has a large Canadian market share...

  • Vp Operations

    7 hours ago

    Windsor, Canada Global Excel Management Full time

    **Job Description**: Are you passionate about Travel Insurance and making a difference when it matters most for the travelers? Are you a people person with superior leadership skills who has a knack for delivering operational excellence and driving engagement? Are you interested in joining a global independent company that has a large Canadian market share...

  • VP Operations

    1 week ago

    Windsor, Canada the Ladders Full time

    DescriptionÊtes-vous passionné(e) par l'assurance voyage? Voulez-vous apporter votre contribution là où cela compte le plus pour les voyageurs? Êtes-vous une personne relationnelle dotée de fortes compétences en leadership, qui a du talent pour l'excellence opérationnelle et créer l'engagement? Souh

  • Insurance Broker

    1 month ago

    Windsor, Canada PREMIUM INSURANCE BROKERS Full time

    Overview: We are seeking a dynamic and motivated Insurance Broker to join our team. As an Insurance Broker, you will play a crucial role in providing excellent customer service and helping clients find the right insurance coverage for their needs. This is a rewarding opportunity for individuals with strong sales skills and a passion for helping...

  • Insurance Sales Advisor

    3 weeks ago

    Windsor, Canada Desjardins Insurance - Chami Insurance Agency Full time

    **Position Overview**: Successful Desjardins Insurance Agent located in Windsor, Ontario, is seeking an outgoing, career-oriented professional to join our team. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a...

  • Insurance Broker

    3 weeks ago

    Windsor, Canada Billyard Insurance Group - BIG Ouellette Corners Full time

    Billyard Insurance Group is attracting top insurance professionals and providing them with innovative technology, tools, and the support required to compete in the fast-changing insurance landscape. We are a rapidly growing insurance brokerage with over 65 locations across Canada. We’re also proud to have been recognized on Insurance Business Canada’s...

  • insurance sales representative

    1 week ago

    Windsor, Canada Quan H. Nguyen & Associates Inc. Full time

    Work Term: PermanentWork Language: EnglishHours: 36 hours per weekEducation: College/CEGEPExperience: 2 years to less than 3 years or equivalent experienceAsset languagesMandarinVietnameseCantoneseWork settingRelocation costs not covered by employerWilling to relocateTasksAssess potential institutional, business or individual client marketsCalculate...

  • insurance sales representative

    4 weeks ago

    Windsor, Canada Quan H. Nguyen & Associates Inc. Full time

    Work Term: PermanentWork Language: EnglishHours: 36 hours per weekEducation: College/CEGEPExperience: 2 years to less than 3 years or equivalent experienceAsset languagesMandarinVietnameseCantoneseWork settingRelocation costs not covered by employerWilling to relocateTasksAssess potential institutional, business or individual client marketsCalculate...

  • insurance sales representative

    4 weeks ago

    Windsor, Canada Quan H. Nguyen & Associates Inc. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 36 hours per weekEducation: Expérience: EducationCollege/CEGEP or equivalent experienceAsset languagesMandarinVietnameseCantoneseWork settingRelocation costs not covered by employerWilling to relocateTasksAssess potential institutional, business or individual client marketsCalculate...

  • insurance sales representative

    1 week ago

    Windsor, Canada Quan H. Nguyen & Associates Inc. Full time

    Durée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 36 hours per weekEducation: Expérience: EducationCollege/CEGEP or equivalent experienceAsset languagesMandarinVietnameseCantoneseWork settingRelocation costs not covered by employerWilling to relocateTasksAssess potential institutional, business or individual client marketsCalculate...

  • Hangar Operations Manager 737 Programs

    2 weeks ago

    Windsor, Canada AAR Corp. Full time

    Position Title: Hangar Operations Manager 737 Programs The position This position is responsible for leading, organizing, planning, staffing and overall management of the teams for 737 Programs. This position will ensure development, implementation and execution of efficient operations and cost-effective processes to meet current and future needs of the...

  • Personal Lines Account Manager

    1 day ago

    Windsor, Canada Insurance Store Full time

    **ACCOUNT MANAGER** **PERSONAL LINES** **Reports To**: Team Leader/ Personal Lines Manager **Job Summary**: The Personal Lines Account Manager is responsible for prompt, accurate, and courteous personal lines account management. This role is the primary liaison between the client, the Account Executive and the Company. The Personal Lines Account Manager...

  • Travel Advisor

    1 week ago

    Windsor, Canada T& B recruitment Full time

    _!! Job type : Part time / Full time _ - Travel Assistant_ -**: - Salary： CA$ **_**131.23-CA$287.39** - Assist with online operations_ - Can be done without affecting your current job_ - No experience needed (training provided)_ - flexible Working hours -Training provided_ **Description** - The job is :_ - Star rating of tourist attractions_ - Increasing...

  • Canning Operations Technician

    1 week ago

    Windsor, Canada Craft Coast Canning Ltd. Full time

    Operations Technician - Servicing the Craft Beer/Cider Industry. We are a growing packaging and materials company based in Fredericton, NB, and Windsor, NS that offers its employees growth opportunities, technical experience, and work in the craft beverage (and yes, that includes beer!) industry. **The Company**: Craft Coast Canning Ltd. is a mobile craft...

  • Canning Operations Technician

    2 months ago

    Windsor, Canada Craft Coast Canning Ltd. Full time

    Operations Technician - Servicing the Craft Beer/Cider Industry. We are a growing packaging and materials company based in Fredericton, NB, and Windsor, NS that offers its employees growth opportunities, technical experience, and work in the craft beverage (and yes, that includes beer!) industry. **The Company**: Craft Coast Canning Ltd. is a mobile craft...

  • Personal Insurance Account Manager- Retail

    1 week ago

    Windsor, Canada 019981 Hub International Ontario Limited Full time

    About The Role HUB continues to grow and seeking a dynamic Personal Insurance Account Manager to join our Windsor, Ontario office, who can manage an existing book of business. This is an ideal role for a strong team player who is detailed oriented, enjoys working with people and has a commitment to deliver results on required deadlines. This role will...

  • Insurance Broker

    4 weeks ago

    Windsor, Canada Shift Employment Inc.] Full time

    Job Description:Job Description Our client, one of the fastest growing Insurance brokerages in the GTA, is now expanding into Windsor-Essex County. We are looking for experienced RIBO licensed brokers to add to their team. If you’re looking for growth, independence and long term commitment, this is a place for you. Brokerage offers great back office...

  • Insurance Broker

    4 weeks ago

    Windsor, Canada Shift Employment Inc.] Full time

    Job Description:Job Description Our client, one of the fastest growing Insurance brokerages in the GTA, is now expanding into Windsor-Essex County. We are looking for experienced RIBO licensed brokers to add to their team. If you’re looking for growth, independence and long term commitment, this is a place for you. Brokerage offers great back office...

  • Marketing Coordinator

    2 months ago

    Windsor, Canada Hearn Industrial Services Full time

    Hearn Industrial Services is a growing, family-owned operation with deep roots established in the Windsor-Essex Community. To support our continued growth as a leader in Supply Chain solutions, transportation, and quality containment & inspection services, to support the automotive and other industries. We are currently accepting resumes for the following...

  • Edm Operator

    1 month ago

    Windsor, Canada Redoe Mold Full time

    Redoe Group, a world class designer and manufacturer of tooling for global automotive and industrial markets, has an opening for an **_EDM Operator_** in Lasalle, Ontario. The EDM Operator is a key member of the team and is responsible for supporting the Manufacturing team by: - Programming and operating EDM machines for the completion of Mold components,...