Analyst IT

3 weeks ago

Montreal, Canada TalentBurst, Inc. Full time
Job Title:- Support Analyst
Location:- Montreal, QC (Hybrid)
Duration:- 12+ months Contract

The Client Analyst ( "Support Analyst”) is responsible and accountable for daily support and health of the production environment for multiple applications in ALMT Client. Such tasks include change, user request, incident, and problem management for the department. As required, functional support and user setup may be performed. The Analyst shall serve on a team which acts as the first point-of-contact (Level 1 and 2): the role will be to receive, to record, and to understand issues, to fix known issues, suggest improvements, route unknown issues to Level 3 support staff, and to then communicate the resolution to the requestor. Assist the user community to resolve technical issues. Coverage during weekend and off-hours are on an "as needed " basis.

Main Responsibilities
  • Level 1 and 2 Support
  • Active monitoring of production activities
  • Perform remediation steps when required
  • Interface with external IT communities to resolve incidents
  • Work with development community for Level 3 incident escalations
  • Log work and effort in support tracking application and work with team and management to reduce recurring issues
  • Available for after-hours support activities, when necessary

Change and Request Management
  • Responsible and accountable for changes to the production environment for NAR applications
  • Testing and deployment of updates and enhancements
  • Work with development community for release prioritization
  • Ensure that requests for change adhere to Group and Department Policies
  • Available for after-hours and/or weekend change activities, when necessary

Reporting & Special Projects
  • Participate in project elaboration phases to ensure application production team is aware of upcoming changes, and the team has required skills for supporting changes post-release
  • Regular reporting to line manager for prioritization and escalation
  • Conduct and participate in meetings with related communities
  • Perform control result analysis and reporting and take up corrective actions as needed
  • As required, take up project management responsibilities for special projects

Requirements
Training And Occupational Experience
  • 5 or more years of professional experience as an Functional Support Analyst and/or similar role
  • Experience in Cash management/ Settlement systems/Wire transfer processes
  • Understanding of Treasury Operation
  • Treasury System (Integrity FIS) experience preferred, but not mandatory

ESSENTIAL SPECIFIC REQUIREMENTS
  • Database skills (MS SQL)
  • Windows servers experience
  • SWIFT Payment processing, a plus
  • Unix/Linux hands on experience with knowledge of day to day commands, a plus
  • Strong analytical and problem solving skills.

Skills And Behaviours
  • Knowledge of cash settlement process
  • Good organizational skills
  • Experience and/or knowledge of IT infrastructure implementation projects
  • Experience in software implementation
  • Professional attitude and good interpersonal behavior
  • Autonomy and adaptability; must be able to take initiative and be proactive
  • Team player skills
  • Project Management skills a plus
  • Fluent in English; French a plus
#TB_EN

  • Senior ERP Business Analyst Lead

    1 week ago

    Montreal, Canada Fed IT Full time

    Company OverviewFed IT is a Canadian recruitment firm dedicated to creating meaningful professional meetings every day.We are committed to providing exceptional service and support to our clients and candidates.We pride ourselves on being a trusted partner in the job market, helping individuals find their ideal career path and businesses find the best talent...

  • Node JS Programmer Analyst

    5 months ago

    Montreal, Canada Fed IT Full time

    Fed IT, a recruitment agency specializing in IT recruitment, we are involved in two types of recruitment: temporary and permanent.We cover open positions in IT, development, business intelligence, and infrastructure.infrastructure.We are currently looking for an analyst programmer in hybrid mode for

  • BI Analyst-Developer

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Are you looking for a new professional challenge? Systems administration no longer holds any secrets for you? Do you want to join a company that combines high standards, performance and kindness? So take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment...

  • BI Analyst-Developer

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Are you looking for a new professional challenge? Systems administration no longer holds any secrets for you? Do you want to join a company that combines high standards, performance and kindness? So take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment...

  • BI Analyst-Developer

    1 month ago

    Montreal, Canada Fed IT Full time

    Are you looking for a new professional challenge? Systems administration no longer holds any secrets for you? Do you want to join a company that combines high standards, performance and kindness? So take 5 minutes to read this ad, your future may be at the bottom of this offer! First of all, let me introduce myself, I am Earvin from the Fed IT recruitment...

  • IT Business Analyst

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Guillaume Fréalle, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in the Greater Montreal area. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business...

  • IT Business Analyst

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Guillaume Fréalle, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in the Greater Montreal area. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business...

  • IT Business Analyst

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Guillaume Fréalle, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in the Greater Montreal area. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business...

  • Senior ERP Business Analyst

    1 month ago

    Montreal, Quebec, Canada Fed IT Full time

    Enterprise Application Management OpportunityFed IT is seeking a highly skilled Senior ERP Business Analyst to join our team in Montreal. As a key member of our team, you will be responsible for implementing and managing enterprise applications, ensuring seamless integration with other IT systems, and driving business growth through strategic planning and...

  • IT Business Analyst

    2 months ago

    Montreal, Canada Fed IT Full time

    I am currently looking for a Business Analyst for one of our clients. This is a permanent, hybrid position. Salary varies according to experience ($80,000 to $100,000).Your duties will include :- Work closely with integration specialists and project stakeholders to ensure smooth data flow between systems.- Research, analyze and define integration...

  • IT Business Analyst

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Guillaume Fréalle, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in the Greater Montreal area. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business...

  • IT Business Analyst

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Guillaume Fréalle, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in the Greater Montreal area. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business...

  • IT Business Analyst

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Guillaume Fréalle, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in the Greater Montreal area. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business...

  • IT Business Analyst

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Hello, I'm Guillaume Fréalle, senior recruitment and business development consultant at Fed IT, a recruitment firm specializing in IT recruitment. I work on two types of recruitment: temporary and permanent in the Greater Montreal area. Our team of IT experts speaks your language and operates in your world. We cover the IT, development, business...

  • Analyste-développeur BI

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Tu es à l'écoute d'un nouveau défi professionnel ? L'administration des systèmes n'a plus de secret pour toi ? Tu souhaites rejoindre une entreprise qui associe exigence, performance et bienveillance ? Alors prends 5 minutes pour lire cette annonce, ton avenir se trouve peut-être en bas de cette offre ! Avant toute chose, je me présente, je suis Earvin...

  • Analyste-développeur BI

    2 weeks ago

    Montreal, Canada Fed IT Full time

    Tu es à l'écoute d'un nouveau défi professionnel ? L'administration des systèmes n'a plus de secret pour toi ? Tu souhaites rejoindre une entreprise qui associe exigence, performance et bienveillance ? Alors prends 5 minutes pour lire cette annonce, ton avenir se trouve peut-être en bas de cette offre ! Avant toute chose, je me présente, je suis Earvin...

  • Analyste-développeur BI

    1 month ago

    Montreal, Canada Fed IT Full time

    Tu es à l'écoute d'un nouveau défi professionnel ? L'administration des systèmes n'a plus de secret pour toi ? Tu souhaites rejoindre une entreprise qui associe exigence, performance et bienveillance ? Alors prends 5 minutes pour lire cette annonce, ton avenir se trouve peut-être en bas de cette offre ! Avant toute chose, je me présente, je suis Earvin...

  • RPG Programmer-Analyst

    4 weeks ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    We are seeking a skilled RPG Programmer-Analyst to contribute to the development and maintenance of our ERP system.Key Responsibilities:Update and enhance RPG systems, including analysis, development, and debuggingCollaborate with the team to identify and resolve technical issuesRequirements:5+ years of experience as a Programmer-AnalystStrong knowledge of...

  • RPG Programmer-Analyst

    1 month ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    We are seeking a skilled RPG Programmer-Analyst to contribute to the development and maintenance of our ERP system.Key Responsibilities:Update and enhance RPG systems, including analysis, development, and debuggingCollaborate with the team to identify and resolve technical issuesRequirements:5+ years of experience as a Programmer-AnalystStrong knowledge of...

  • Rpg Programmer-analyst

    4 weeks ago

    Montreal, Quebec, Canada DELAN - IT Head Hunters Full time

    We are seeking an experienced RPG Programmer-Analyst for a 6-month contract with the possibility of renewal.We are looking for a candidate with 5+ years of experience as a Programmer-Analyst, good knowledge of RPG/ILE language, and experience with Service Programs and I/O Modules. The ideal candidate will have an analytical spirit, autonomy, and a BAC in...