Lead IT Business Analyst

2 weeks ago


SaintBrunodeMontarville, Canada TALENT Software Services Full time
Day to Day Responsibilities
The Lead Business Analyst will work directly with the client suppliers, Global Business Services, IT Application teams and, the IT Observability team to establish availability monitoring of the supplier's services subscribed to by client. The Lead Business Analyst will provide established requirements related to the types of availability monitoring supported by client. The Lead Business Analyst will capture what capabilities the supplier can support and report back to the IT Observability team for next steps on implementation. It is expected suppliers nominally will require evaluation for availability monitoring the remainder of .
Other duties will include working with Observability team members for the creation of process documentation, and logging of items and decisions subject to audit. Assisting is updating Configuration Management Database (CMDB) objects related to Observability and Configuration Item (CI) data quality.

Required Skills (top non-negotiables):
Experience with IT concepts and availability monitoring
Excellent written and verbal skills
Persistence and desire to get the job done

Preferred Skills (nice to have)
. Familiarity with Agile practices
. Experience using Jira
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