Network Administrator

3 weeks ago

Montreal, Canada IO Solutions Contact Center Full time

Network Administrator (I.T.) – Montreal On-Site

Job description

IO Solutions is looking for a Network Administrator to join our dynamic contact center environment located in Montreal. The Network Admin plays a pivotal role in ensuring the seamless operation of our communication infrastructure. Responsible for designing, implementing, and maintaining robust networks, the successful candidate will collaborate with cross-functional teams to optimize network performance, troubleshoot issues, and implement security measures. Joining our team would allow you to contribute your expertise in creating a reliable and efficient network foundation that empowers our contact centers to deliver exceptional customer experiences.

WHAT WE OFFER

Job stability A real opportunity to build your career through our Advancement Program A dynamic and welcoming work environment

Responsibilities

Responsible for assisting in research on network products, services, and standards in network procurement and development efforts for data centers. Collaborating with IT team and external support to build project plans to deliver corporate objectives. Providing KPI reports, Project updates, and Team performance reviews to senior management. Acting as Point of Escalation for the IT Team and responsible for the timely resolution of unresolved issues adhering to the organization’s incident management process. Responsible for designing, implementing, and maintaining the full network infrastructure (Firewalls, Switches, Wi-Fi, Cybersecurity, both tools and hardware) and assist system administrators as required (VMWare, Windows/Linux Servers, and technology tools). Supporting and maintaining Data Center and Cloud IP Network Infrastructure (LAN/WAN/WLAN/VPN/IPsec) and securing the network access by segmenting the network into VLANs and ACLs (Access Control Lists). Conducting Vulnerability and penetration testing for Corporate IT Vulnerability Assessments and remediating them on a priority basis for PCI DSS or any other compliance Managing and Supporting Security System for Physical Access Control and Video Surveillance. Managing Active Directory Structures, GPO, user permissions, identity management, network file, and print services. Providing Tier II/III IT support for daily operational tasks. Incident and Change Management. Building and maintaining relationships with external advisors and vendors. Managing inventory of all equipment, hardware, spare parts, and IT software licensing and distribution for VMware, Microsoft CALs, Kaspersky Antivirus, VoIP, and HPE. Preserves assets by implementing disaster recovery, backup procedures, and information security policy. Schedules, coordinates, and deploys server updates and preventative maintenance with limited downtime Planned and deployed redundancy into existing systems to eliminate downtime due to server failure.

Qualifications

Degree in computer science, information technology, or a related field (or equivalent experience). Proven experience as a Network Administrator, including hands-on experience with network devices, Fortinet (Preferred) and Cisco technologies. Ability to diagnose and resolve network issues efficiently, minimizing downtime and ensuring optimal performance. Proficient in implementing and maintaining network security measures to safeguard against unauthorized access and cyber threats. Hands-on experience in configuring and managing routers, switches, and other network devices. Knowledge of wireless networking technologies and the ability to design, implement, and troubleshoot wireless networks. Ability to create and maintain comprehensive network documentation, including diagrams, configurations, and standard operating procedures. Capacity to adapt to evolving technologies and industry best practices to ensure the network infrastructure remains cutting-edge and efficient. Proficiency in network monitoring and troubleshooting tools. Excellent problem-solving skills and ability to analyze and resolve complex network and security issues. Strong communication and interpersonal skills for effective collaboration with cross-functional teams Industry certifications such as CompTIA Network+, Fortinet NSE, Cisco Certified Network Associate (CCNA), Certified Information Systems Security Professional (CISSP), or similar credentials are advantageous. Knowledge of cloud networking concepts is a plus.

Benefits

Competitive salary plus stability of employment Transport refund (terms and conditions apply) Employee discounts with IO Solutions partners Dynamic and challenging work environment Our offices are located 5 minutes away from Namur metro, near the Décarie/highway 40 junction

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