Customer Success Intern

1 month ago


Toronto, Canada Snapcommerce Full time
About the Role
We are looking for a Customer Success Intern to join our growing Operations team for the Summer Term 2024  ( Summer Term 2024 ). You will put your theoretical knowledge and education to the test as you assist our Operations team in tackling several critical customer success and operational challenges/projects across the organization. As part of our Vertical Operations team at , customer success is a cornerstone of our mission. Our team is integral in nurturing and growing our relationships with customers, ensuring their journey with us is both rewarding and seamless. We are deeply committed to understanding and meeting their needs. We are a data-driven team, devoted to delivering exceptional customer service to our customers.
 In the Customer Success team at , you will play a pivotal role in enhancing customer satisfaction by improving processes, adeptly resolving escalated customer issues, leveraging our advanced technology tools, and conducting comprehensive analyses to assess and improve the performance of our customer service agents.

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