Senior Technical Systems Analyst

4 weeks ago

Calgary, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the Opportunity?

As the Senior Technical Systems Analyst, you will be responsible for deploying and supporting Authentication Services, protocols and technologies such as SSO, OAuth, OpenID Connect, SAML, Federation and MFA. The ideal candidate is passionate about technology and cybersecurity with experience in Identity and Access Management (IAM) and direct knowledge and experience with the configuration and deployment of large scale enterprise solutions including infrastructure, application, and vendor support services.

What will you do?

  • Participate in the deployment of authentication application services; such as: single sign on and multi-factor authentication and associated IAM policies and processes, following internal hand-off from the Engineering team for installation, system configuration, and testing

  • Be a Subject Matter Expert (SME) on IAM products, tools, and architecture;

  • Provide L2 production support for application, infrastructure, and other related services by investigating, troubleshooting, and resolving issues raised through incidents, service requests, or other applicable channels

  • Handle escalations where necessary and manage both internal and external resource expectations

  • Interface with vendor support processes and contacts when additional technical support is required

  • Document internal application support procedures for improved service delivery and resiliency

  • Collaborate with engineering, architecture and infrastructure SME’s to ensure that all aspects of the IAM solution architecture are defined and elaborated

  • Build and maintain test and production environments including but not limited to: ensuring RBC required patching is maintained, ensuring technology currency on applications including testing, hotfixes and service packs, and support application integrations

  • Support all implementations for testing and production environments by communicating upcoming change to impacted technology partners and identifying the requirement for post-production application regression testing

  • Develop and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques

What do you need to succeed?

Must-haves

  • Bachelor’s degree in computer science or equivalent work experience

  • 5+ years of Technical System Analyst experience with strong knowledge in the installation, configuration, and support of highly scalable and complex systems including front-end servers, web servers, back-end servers, application interfaces, load-balancing, firewall, etc.

  • Knowledge of Identity & Access Management protocols and technologies (SSO, OAuth, OpenID Connect, SAML, Federation, MFA)

  • Understanding and Cybersecurity best practices and principles such as confidentiality, integrity, and availability of information and systems

  • Highly motivated with the ability to work independently and effectively manage multiple priorities

  • Quick learner with ability to pick up new technologies/skills and business knowledge

Nice-to have

  • Industry related certification – CISSP

  • Agile development practices experience

  • Knowledge of financial services business line(s) and associated applications and processes

  • IT standards, methodologies, and audit requirements 

RBC is committed to supporting flexible work arrangements when and where available. Details to be discussed with Hiring Manager.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

  • Leaders who support your development through coaching and managing opportunities

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Flexible work/life balance options

  • Opportunities to take on progressively greater accountabilities.        

  • Access to a variety of job opportunities across business and geographies

#LI-Hybrid

#LI-POST

#RC23

#TECHPJ

Job Skills

Confidentiality, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology Security

Additional Job Details

Address:

VANCOUVER MAIN BRANCH (B), 1055 GEORGIA ST W:VANCOUVER

City:

VANCOUVER

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Technology and Operations

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-04-16

Application Deadline:

2024-04-30

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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