Customer Accounts Agent

2 weeks ago

Vancouver, Canada Intact Financial Corporation Full time
JOB DESCRIPTION

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise. 

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We’re looking for a Customer Accounts Agent to join our growing team

As a passionate Customer Accounts Agent, you will be supporting our National Accounts team in delivering exceptional service to our clients and brokers. With experienced customer service skills, you will be responding to phone and email inquiries in a call center environment, while processing miscellaneous insurance policy account receivable related tasks. Including strong analytical skills, detail oriented and you enjoy working in a collaborative service-based environment. Join a team dedicated to innovation and service excellence.

Here are a few ways you'll make a difference:

Providing insightful and helpful advice to customers and brokers on billing-related questions. Understanding our customer needs and offering appropriate guidance about their payment plans. Enhancing the customer experience by promoting self-service tools and guiding clients through practical use of our digital billing tools. Processing billing transactions and payments in accordance with company policy. Ensuring accuracy and high standard of work for all accounts receivable tasks.


What you bring to the table:

Minimum 6 months customer service experience Strong communication skills – making things simple for our clients and brokers. Ability to solve problems, alleviate conflicts, and escalate tactfully. Technology savviness - you are proficient with computer applications, able to work with multiple programs at once, and excellent at data entry. Compelling customer service attitude – to maintain favourable business relationships. You are detailed oriented and able to organize and prioritize workload. You can work autonomously. No Canadian work experience required however must be eligible to work in Canada.

Assets:

Bilingual (French and English) a strong asset - Requires answering calls and providing service to French and English-speaking clientele on a regular basis. Post-secondary education in a related field. Experience working within a call centre environment. Experience working in a Work-from-home/hybrid environment.

Salary of the successful candidate will typically be positioned between the following range, taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity:

$37,.00 - $56,.00

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

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