Sr. Fraud Product Consultant

6 months ago

Burlington, Canada TransUnion LLC Full time

What We'll Bring:

At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

What You'll Bring:

Subject matter expertise in Fraud & Anti-Money Laundering, with an established network in the Canadian fraud industry. Experience in Fraud Operations, Fraud Strategy and Senior Leadership within a Financial Institution preferred. Strong Canadian Financial Institution Product knowledge (all financial products) & channels with an ability to develop/recommend mitigation strategies. Branch, customer service or other customer facing experience required. Experience developing fraud strategy roadmaps and executing fraud management frameworks. Deep knowledge of identity management & fraud mitigation as it pertains to Financial Applications. Strong competitive knowledge of key vendors/solutions available in the industry A Bachelor’s degree in Business or other relevant field is required. Demonstrated ability to assume project oriented work requiring the combination of synthesizing and analyzing information, and determining the appropriate course of action based on it. Strong analytical, technical, presenting and marketing skills generally shown through a minimum of five years of experience providing client support to an assigned product/service. Direct experience in a credit, financial, or information services industry is highly preferred to be successful at this level. Experience supporting telecoms, auto-insurance, retail credit and/or consumer credit reporting industries in a fraud capacity. Working knowledge of the operation and capabilities of large database computer systems, particularly specific to the credit bureau system would be a strong advantage. Ability to fully utilize personal computers and the associated software applications used by the business unit such as Microsoft Office Suite. Superior verbal and written communication skills. Prior experience delivering presentations for groups of people including executive leadership. Ability to work on a variety of tasks simultaneously with each having different deadlines. Ability to coordinate and lead projects, and in other situations to be a self-sufficient individual contributor

Impact You'll Make:

The Senior Fraud Product Consultant will join a team of industry experts to help expand the penetration of TransUnion’s Identity Management & Fraud Solutions in the Canadian marketplace. The successful candidate will drive thought leadership and innovation by providing industry expertise, product knowledge and process mapping capabilities to deliver identity management solutions, drive business insights and resolve business issues for Transunion’s customers.

This individual has a proven track record as a subject matter expert in fraud, identity management & Anti-Money Laundering and who draws on in-depth knowledge of fraud trends, industry and regulatory requirements, and business process flow to deliver business insights and contribute to sales growth.

Delivers product management discipline for existing and new products to ensure suitability in the applicable target market. Actively supports Sr. Manager, Fraud Consulting along with Sales teams & revenue growth by providing expertise and consultative services to uncover new opportunities, create compelling value propositions and participate in account planning. Adapts and/or develops product strategy & roadmaps, and conveys requirements to the Product Management teams. Assembles customized solutions to meet customers’ specific needs. Works directly with customers to understand and communicate their needs and deliver solutions to address those needs by defining and tracking product-level SLAs, SLOs.

Key tasks for the successful candidate include:

Understands the customer business issues and the capabilities of the team to extend the product lines into adjacent areas. Leverages a deep understanding of the products’ value propositions, the market, competitive trends and effective product pricing and sales strategies to drive the definition and execution of an effective business plan. Drive the achievement of targeted revenue growth and expense by selling and supporting the Fraud suite of products. Analyzes progress toward meeting established business plan goals and provides forecasting reports and trend-level insights to executive management. Recommends course changes as needed to ensure targeted goals are achieved. Increase market perception of TransUnion; market leader, industry expert, Trusted advisor and consultative partner Works closely with the Product and Operations teams – including project management, product support, and systems developers - by developing requirements, use cases and reviewing features and functionality. Works within established corporate practices to lead key decisions regarding proposal generation, deal shaping, and negotiation efforts; increase penetration of complex solutions. Working with sales - develops and writes proposals for pricing, sales presentations, and/or promotional materials. Provides sales support by analyzing models and presenting summaries, or preparing documentation enhancement materials as required to ensure adequate support of all fraud products. Visits clients of products, sales offices, or outside vendors to either obtain or present information relating to the fraud products. Coordinates the work of others in the group to ensure total solutions are achieved. Consults with customers and support implementation processes as required. Work with internal teams and tools to run reporting related to product performance at a customer level. Introduce further products and services to the Canadian Marketplace. Assess market requirements. Leverage capabilities and products that exist within TransUnion’s global presence. Source strategic partnerships, and continue to develop existing relationships for new product development opportunities. Serves as subject matter expert when assisting clients and internal teams by identifying, defining, and recommending modifications, enhancements, and/or new strategies necessary for continuing the success of products/services. Meets with clients to ensure modifications meet the end results of their needs. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion's Internal Job Title:

Sr Consultant, Solutions Consulting

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