Library Branch Staff

Job Description

Search standard reference materials, including on-line sources and the Internet, in order to answer patrons reference questions Problem solve patrons requests to determine needed information, and assist in furnishing or locating that information Provide readers advisory services including displays and creative marketing of collections Explain use of library facilities, resources, equipment, and services, and provide information about library policies Assist and train library patrons in information search and retrieval using library databases and online catalogue Provide patrons with assistance and instruction in the use of public access computers Check books in and out of the library using the automated library system Arrange for interlibrary loans of materials which are not locally available Perform overdue management functions including contacting patrons about overdue material Maintain orderliness of shelved materials; shelve books, periodicals, and newspapers; pull and route materials in need of mending, binding, repairing, or discarding Collect and compile data in support of statistical information requirements Collect, total, and submit money generated by library and other municipal service fees Participate in the development and delivery of new and existing library programs Participate in the maintenance of library hardware/software In the absence of Customer Service staff, offer limited access to municipal services May assist with training, showing others how to perform tasks or duties In some branches, emphasis may be placed on specialized areas of library service Occasional travel to various work locations is required to fulfill the job duties of the position Perform other related duties as assigned

Skills/Education Required

Secondary School Diploma plus additional education in library administration or a related field Experience and understanding of electronic library systems and electronic information resources systems Commitment to the development and delivery of library programs Demonstrated professional and ethical responsibility to protect privacy, use confidential information appropriately, treat sensitive situations with appropriate degree of tact and discretion Demonstrated customer-service and interpersonal skills at a level to develop and to maintain cooperative/collaborative working relationships both within and outside the organization Excellent time-management skills with the ability to prioritize workload and meet deadlines, and the ability to deal with multiple demands Excellent written communication skills with attention to detail and accuracy Excellent organizational and administrative skills with the ability to work independently and in a team environment Ability to demonstrate initiative consistently with commitment to quality improvement, sharing process improvement initiatives with management Demonstrated ability to understand and abide by municipal policies and procedures Demonstrated proficiency in Microsoft Office, the internet, and any other related software and hardware

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