Sherbrooke_CSR_CA

Job Description

Bilingual Case Coordinator - Primary Assistance 21.45$/h

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you

As a Bilingual Case Coordinator, you’ll be providing assistance to people from all around the world during travel-related medical and non-medical emergencies, and making a difference in their lives.

What does your typical day look like?

Act as a resource person for the patient, family members and medical facilities regarding policy benefits and coverage information; Open the initial claim and refer the person to the most suitable healthcare providers; Pre-approve medical tests and provide pertinent information to the customer on the products and services administered by the insurance company, and coordinate follow-up actions; Record the interactions and transactions in the claims system and ensure a superior level of customer service.

What skills and experience are we looking for?

High School diploma combined with experience in customer service; Bilingual French and English (the use of English is required in order to respond to a high volume of calls in English); Available to work days, evenings and weekends; One to two years of experience in a customer service-related position; Clear and effective communication in English and French (written and verbal).

When you apply:

If you require assistance or accommodation during our recruitment process, please notify Human Resources so that we can review and consider how we may be able to assist you based on your individual needs. 

We offer you

What does Global Excel offer you?

Three weeks of vacation;  An extensive benefit package that includes health (100%), dental, life and travel insurance, as well as a retirement savings plan;  A flexible and supportive work environment offering several benefits such as a private medical clinic, on-call doctors, an on-site Bistro, and much more; A company wellness program that includes an on-site gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness; Many opportunities for advancement, development and financial assistance to employees who wish to continue their education.

To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:

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