Manager, Content Design

2 weeks ago

Toronto, Canada Royal Bank of Canada> Full time

Job Summary

Job Description

What is the opportunity?

As a content designer on our team, you will shape how our employees engage with firm content through our intranet sites. You’ll be a strategic thinker with the capabilities to collaborate with colleagues across departments to determine appropriate messaging. You’ll make sure that advisors can find, understand, and action information required to do their jobs and serve their clients. In short: you’ll use content to digitally connect with our employees so they can find information efficiently and concentrate on what truly matters.

As the leading wealth management firm in Canada, Wealth Management Canada (WMC) offers an unmatched employee experience by putting strategy, research, design principles, and technical innovation at the center of everything we do. To continue this mission, we need exceptional digital professionals, like you, to bring our process to life.

What will you do?

  • Help shape the usability of our intranet sites and be seen as a leader in digital content. Your peers and partners will rely on your advice and guidance on intranet UX design principles and writing for web standards, tools, and processes.

  • Work with business partners and members of the WMC Communications team to support employee engagement communication strategies, specifically organization of priority initiatives on the homepage.

  • Apply stakeholder management skills and facilitate discussions on the rationale behind digital content strategies.

  • Use expert writing skills to review, understand and edit complex business concepts and edit for plain language, ensuring content aligns with digital content standards.

  • Collaborate and provide expertise on information architecture; determining where in the sitemap new pages should be placed and evaluating and redesigning current structures.

  • Help to define the SEO strategy for our internal websites and support in the implementation across all pages and documents.

  • Apply the principles of inclusive design, accessibility and French language laws in content design and creation.

  • Perform content audits and manage the documentation and sharing of content throughout its lifecycle.

  • Leverage tools such as Google Analytics to monitor content traffic and effectiveness.

What do you need to succeed?

Must Have

  • A post-secondary education, ideally with a university degree or college diploma

  • 3- 5 years of writing for web experience in marketing, communications or UX

  • Excellent problem-solving skills and the ability to think critically

  • Expert knowledge in WordPress

  • A portfolio of work samples with proven expertise in content design

Nice to Have  

  • Understanding of the design thinking methodology

  • A working knowledge of OpenText, Wrike and Figma

  • A working knowledge of accessibility standards and methods to address them

  • Facility in French

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

  • Leaders who support your development through coaching and managing opportunities

  • Ability to make a difference and lasting impact

  • Work in a dynamic, collaborative, progressive, and high-performing team

  • Flexible work/life balance options

  • Opportunities to do challenging work

  • Opportunities to take on progressively greater accountabilities           

  • Access to a variety of job opportunities across business and geographies

Job Skills

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

TORONTO

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-03-18

Application Deadline:

2024-05-21

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
​​​​​​​
We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

  • Manager, Content Design

    5 days ago

    Toronto, Canada Royal Bank of Canada Full time

    **Job Summary** **What is the opportunity?** As a content designer on our team, you will shape how our employees engage with firm content through our intranet sites. You’ll be a strategic thinker with the capabilities to collaborate with colleagues across departments to determine appropriate messaging. You’ll make sure that advisors can find,...

  • Content Designer

    3 days ago

    Toronto, Canada Finance Professionals Inc. Full time

    Job Description Duration: 12 month Location: Hybrid - Our teams work 2 consecutive assigned days from home, 2 consecutive assigned days from the office, and then a single day also in the office. Typically, the entire design team is in office Mon/Tues/Wed. Please note the work environment is subject to change. The team could move to more or less days in...

  • Content Designer

    3 days ago

    Toronto, Canada Finance Professionals Inc. Full time

    Job Description Duration: 12 month Location: Hybrid - Our teams work 2 consecutive assigned days from home, 2 consecutive assigned days from the office, and then a single day also in the office. Typically, the entire design team is in office Mon/Tues/Wed. Please note the work environment is subject to change. The team could move to more or less days in...

  • Content Designer

    3 days ago

    Toronto, Canada Finance Professionals Inc. Full time

    Job Description Duration: 12 month Location: Hybrid - Our teams work 2 consecutive assigned days from home, 2 consecutive assigned days from the office, and then a single day also in the office. Typically, the entire design team is in office Mon/Tues/Wed. Please note the work environment is subject to change. The team could move to more or less days in...

  • Content Designer

    2 days ago

    Toronto, Canada Finance Professionals Inc. Full time

    Job Description Duration: 12 month Location: Hybrid - Our teams work 2 consecutive assigned days from home, 2 consecutive assigned days from the office, and then a single day also in the office. Typically, the entire design team is in office Mon/Tues/Wed. Please note the work environment is subject to change. The team could move to more or less days in...

  • Design and Content Manager

    1 month ago

    Greater Toronto Area, Canada Dignity Health Global Education Full time

    **Overview** Dignity Health Global Education (DHGE) is a workforce development platform that enables healthcare systems and organizations to upskill and retain top talents. Dedicated to providing the best client experience, we develop custom online and hybrid programs and workforce development solutions that improves and positively impacts talent retention...

  • Content Designer

    3 days ago

    Toronto, Canada Finance Professionals Inc. Full time

    Job DescriptionDuration: 12 monthLocation: Hybrid - Our teams work 2 consecutive assigned days from home, 2 consecutive assigned days from the office, and then a single day also in the office. Typically, the entire design team is in office Mon/Tues/Wed. Please note the work environment is subject to change. The team could move to more or less days in office...

  • Content Designer

    2 days ago

    Toronto, Canada Finance Professionals Inc. Full time

    Job Description Duration: 12 month Location: Hybrid - Our teams work 2 consecutive assigned days from home, 2 consecutive assigned days from the office, and then a single day also in the office. Typically, the entire design team is in office Mon/Tues/Wed. Please note the work environment is subject to change. The team could move to more or less days in...

  • Manager, Content Design

    5 days ago

    TORONTO, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a content designer on our team, you will shape how our employees engage with firm content through our intranet sites. You’ll be a strategic thinker with the capabilities to collaborate with colleagues across departments to determine appropriate messaging. You’ll make sure that advisors can find,...

  • Manager, Content Design

    2 weeks ago

    Toronto, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a content designer on our team, you will shape how our employees engage with firm content through our intranet sites. You'll be a strategic thinker with the capabilities to collaborate with colleagues across departments to determine appropriate messaging. You'll make sure that advisors can find,...

  • Content Designer

    2 weeks ago

    Toronto, ON, Canada Nexus Systems Group Inc. Full time

    Typical Day in Role: • Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use • Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice •...

  • Content Designer

    2 weeks ago

    Old Toronto, Canada Nexus Systems Group Inc. Full time

    Typical Day in Role: • Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use • Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice • Partner...

  • Content Designer

    2 weeks ago

    Old Toronto, Canada Nexus Systems Group Inc. Full time

    Typical Day in Role: • Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use • Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice • Partner...

  • Content Designer

    2 weeks ago

    Old Toronto, Canada Nexus Systems Group Inc. Full time

    Typical Day in Role: • Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use • Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice • Partner...

  • Content Designer

    1 week ago

    Old Toronto, Canada Nexus Systems Group Inc. Full time

    Typical Day in Role: • Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use • Write clear, consistent, and concise user-interface content, such as help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice • Partner...

  • Content Designer

    24 hours ago

    Toronto, Canada Creative Circle Full time

    Our financial client is looking for a Content Designer with knowledge of design systems to join their team for 12+ months, full time hours in a hybrid capacity (currently 2 days/week - downtown - this may change). As the Content Designer you will be: - Writing copy and content for their internal teams (primarily designers and developers) detailing how to...

  • Content Designer

    1 day ago

    Toronto, Canada Creative Circle Full time

    Our financial client is looking for a Content Designer with knowledge of design systems to join their team for 12+ months, full time hours in a hybrid capacity (currently 2 days/week - downtown - this may change). As the Content Designer you will be: - Writing copy and content for their internal teams (primarily designers and developers) detailing how to...

  • Content Designer

    2 hours ago

    Toronto, Canada Creative Circle Full time

    Our financial client is looking for a Content Designer with knowledge of design systems to join their team for 12+ months, full time hours in a hybrid capacity (currently 2 days/week - downtown - this may change). As the Content Designer you will be: - Writing copy and content for their internal teams (primarily designers and developers) detailing how to...

  • Digital Content Designer

    6 days ago

    Toronto, Canada Procom Full time

    Digital Content Designer On behalf of our client in the Banking Sector, PROCOM is looking for a Digital Content Designer. Digital Content Designer - Job DescriptionThe Content Designer will join the bank's Digital journey team that supports both new-to-bank clients and existing clients in opening new accounts or acquiring new services through self-serve and...

  • Digital Content Designer

    4 days ago

    Toronto, Canada Procom Full time

    Digital Content Designer On behalf of our client in the Banking Sector, PROCOM is looking for a Digital Content Designer. Digital Content Designer - Job DescriptionThe Content Designer will join the bank’s Digital journey team that supports both new-to-bank clients and existing clients in opening new accounts or acquiring new services through self-serve...