Senior Systems Analyst, Clinical Solutions, IMITS

Job ID 2415916_pl355 Date posted 04/16/2024 Job Summary:

In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority patient safety is a priority and a responsibility shared by everyone at PHSA. As such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Within the context of the Information Management Information Technology Services (IMITS) lower mainland consolidated area that provides services to Vancouver Coastal Health, Providence Health Care, and Provincial Health Services Authority and other lower mainland consolidated services (VPPL), the Senior Systems Analyst reports to the Manager or designate, this is a senior professional level job that works with great independence within a multi-site health care environment and is responsible for providing leadership and direction on the support and development of new and existing complex IMITS systems/solutions. For assigned portfolio, the Senior Systems Analyst provides work direction, reviews workload, ensures completion of work assignments, and refers issues to supervisor. Participates in the recruitment and selection of staff, instructs and demonstrates IMITS staff, and provides input to the Supervisor regarding staff performance as requested. Utilizes a broad based understanding of systems relationships to carry out in-depth systems analysis. Carries out an advanced level of troubleshooting across complex systems, conducts feasibility studies, examines and identifies problems, recommends solutions and modifications; and develops specifications for complex system applications, resourcing costs and implementation plans. Collaborates with IMITS colleagues, clients and vendors as needed. This position draws on working knowledge of SQL, clinical information system, electronic medical record (EMR) application, ITIL incident and change control process, Agile methodology; understanding of report writing; Medical Logic Modules and data structures; as well as proficiency in MS Office applications (Word, Excel, Visio, PowerPoint, and Project). Creates white papers, detailed work and project plans, and product roadmaps.

Duties/Accountabilities:

1.Functions as a senior resource, and consults and collaborates with interdisciplinary team members and other professionals to promote excellence in patient/client centered care and education. Assists the Team Lead by providing work direction, guidance, mentoring and coaching of staff; assisting with work priorities within the portfolio; resolving day-to-day operational systems issues; and determining related training requirements and referring unresolved operational and staffing issues to the Team Lead/Manager.
2.Assists with recruitment of staff by reviewing applications and providing feedback on technical qualifications of candidates; participating on interview panels in conjunction with the Team Lead/Manager; and rating candidates’ answers. Assists with training of new staff and provides input to the Team Lead/Manager regarding staff performance as requested.
3.Carries out in-depth systems analysis; ensures errors/deficiencies are corrected; provides an advanced level of troubleshooting across complex systems (remote and onsite); designs/builds and implements configuration changes; assists with all levels of testing unit, functional, regression testing); and proposes hardware and/or software modifications or upgrades to enhance the overall system by utilizing advanced technical knowledge and aptitude. Provides technical/system guidance, advice, and consultation by collaborating with physicians, nurses, allied health professional, other IMITS and technical teams.
4.Acts as a champion for the designated application(s) by providing input and suggestions on complex design/build activities to ensure system functionality and effective results retrieval processes, coordinating acceptance and/or user sign-off and user acceptance schedules for major system changes, and ensuring both user needs and clinical systems needs are addressed. Provides on-site presence as needed and verbal and written feedback/formal documentation to the leadership team and working/advisory groups on major system changes or major incidents and potential clinical workflow changes.
5.Provides input into disaster preparedness plans by participating in the development and maintenance of downtime procedures and participating in downtime/disaster exercises. Assists with afterhours incidents as per needed and on call shifts as per the team’s on call rotation.
6.Develops application support processes, procedures and standards; creates comprehensive system and operational documentation specification documents for current and future workflow; standard operating procedures for application/technical support; incident reports; system enhancement reports; system health check and remediation recommendations in collaboration with various clinical, technical, application and/or vendor groups
7.Functions as a senior systems analyst by coordinating complex large/medium initiatives and projects. Assists with all phases of the project including planning, analyzing requirements and performing feasibility/impact analysis, assisting with design/build activities, testing, and participating in implementation and go live/activation support on site.
8.Develops and implements project work plans, prepares project status reports and presentations. Participates in the creation of testing strategies, briefing notes, go live plans, remediation strategies, service desk documents, STRAs and project sign off/approval documents.
9.Collaborates and represents IMITS to various stakeholders and technical groups by developing and maintaining relationships, attending meetings to provide input on operational requirements of the area, meeting with senior staff/leaders to determine priorities and needs; assisting clients in identifying technical/system deficiencies, providing options and presenting to decision makers, negotiating with client departments and other project teams, and providing user training as required.
10.Maintains a good working relationship with the application/technical vendor. Liaises with vendors or third party services personnel to troubleshoot and remediate issues, monitor service level agreements and response times, collaborate with vendors on patches and releases, create detailed Service Requests documents, and contribute to the development of Requests for Proposals (RFP) documentation to be sent to vendors.
11.Leads and/or attends team meetings, participates in team discussions and projects, and actively participates in or champions continuous quality and process improvement activities by reviewing job workflow, reporting system issues and errors, and providing input/feedback to the Team Lead/Manager such as identifying roadblocks and inefficiencies, and proposing possible solutions.
12.Remains current with IMITS procedures and policy changes by participating in team meetings, reviewing current departmental policies and procedures, reviewing current literature and research, participating in vendor user groups, and attending relevant conferences and workshops.
13.Performs other related duties as required.

Qualifications:

Education, Training and Experience
•Graduation from a recognized degree or diploma program in Computer Science, plus four (4) years' recent related experience, or an equivalent combination of education, training and experience.
•May be required to travel and/or participate in an on-call rotation.
Skills and Abilities
•Ability to organize work.
•Ability to communicate effectively both verbally and in writing.
•Ability to deal with others effectively.
•Ability to provide work direction to junior and intermediate team members.
•Physical ability to carry out the duties of the position.
•Ability to operate related equipment.

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