Support Software Developer

2 weeks ago

Mississauga, Canada 1200 Merge Healthcare Solutions Inc. (US) Full time

Join a team dedicated to supporting the crucial mission of improving health outcomes.

At Merative, you can apply your skills – and grow new ones – with colleagues who have deep expertise in health and technology. Merative provides data, analytics and software for the health industry. Our clients include providers, health plans, employers, life sciences companies and governments around the world. With industry-leading products and focused innovation, we help customers improve decision-making and performance so that together, we drive real progress in health. Learn more at merative.com

Merge by Merative is looking for Software Developer who seeks the challenge of learning a large complex system and is passionate about troubleshooting and delivering solutions for customers.

Essential Job Duties  

Perform software development in accordance with Merge methodology and practices;  After hours on-call support (25%) Investigate and troubleshoot Level 3 customer support cases  Communicate directly with customers (alongside Level 2 Customer Support)  Fix software defects  Continuously improve the serviceability of the system  Implement software modules and unit tests, as assigned, and conduct appropriate module and unit testing;  Conduct appropriate verification and validation activities as assigned;  Participate in the creation and review of product engineering artifacts (e.g., specifications, designs, test descriptions, implementations, tests, records, reports, etc); 

Required Knowledge & Experience  

60% experience match of Technology Profile  Client/Server Architecture: Windows, Windows Server, C#, IIS, ASP.NET, Classic ASP  Transport Layer: HTTPS, TLS, DICOM, HL7, MS SQL TPC, MVNA Socket Protocol, MSMQ  Data Layer: MS SQL Server  Session Layer: Active Directory  Experience in communicating with customers  Flexibility to work in an Agile development model  Knowledge, skills, training and experience in software-intensive systems;  Knowledge, skills, training, and experience in software requirements and design engineering skills using a well defined disciplined engineering process or methodology;  Familiarity with Microsoft Office or other office automation/productivity software tools;  Excellent oral and written communication skills; 

Education Requirements  

An undergraduate or college degree or better in computer science or equivalent discipline or equivalent level of industry related experience;  2+ years of related experience in software development. 

Work Environment  

Hybrid in-office / remote environment;  After hours on-call support (25%) Occasional travel may be required 

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