Customer Care

4 weeks ago


Calgary, Canada Qualico Canada Full time

Job Overview

Reporting to the Director, Marketing and Customer Care, as the Customer Care and OAs (Owners’ Associations) Administrator you will perform administrative support to assigned OAs delivering excellent customer service to the membership and Boards to fulfill their governance and regulatory compliance requirements. 

Your day-to-day responsibilities will include:

Coordinating front-end OA set-up including the incorporation of the association and preparation/registration of encumbrances.Coordinating communications with legal offices, builders, and owners, ensuring accurate conveyance of OA Encumbrance Fees owing. Organizing monthly OA reporting.Assisting in compiling accurate databases of owners for annual fee payment.Collecting and processing fee payments (via cheque, debit, and credit card), reporting to Qualico Accounting any discrepancies or concerns, and assisting with accounting procedures relative to A/R and A/P, including recording payments and bank deposits.Updating all Discover Q records accordingly.Performing administrative and customer support tasks, including planning of Board Meetings/AGM’s/Turnover Committee Meetings and assisting in improving the administrative systems used by the OAs.Assisting with OA communications and training sessions with builder groups, ensuring that relevant OA member forms are completed.Supporting the coordination and execution of OA events.Staying informed about legislative changes affecting OAs, continuously creating, implementing, and improving policies and procedures regarding governance.

As our ideal candidate, you are…

Organized; you effectively manage your time while balancing multiple priorities. A strong communicator; you clearly express your thoughts in conversation and in written communication.An active listener; you seek to understand and listen to others in a non-judgmental way.Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

Essential Requirements

High school Diploma, or equivalent.Minimum 1 year of experience in an administrative role.Satisfactory verification of criminal record check.Proficient in Microsoft Office programs (Outlook, Word, Excel, SharePoint, Teams and PowerPoint).

Preferred Requirements

Diploma or Certificate in Office Administration is preferred.Previous experience supporting Owners’ Associations is a strong asset.Experience with Non-Profit Sector is an asset.Understanding of Legislative Best Practices or Public Policy is an asset.

What We Value

Creating trusting and successful working relationships.Setting clear, measurable and achievable goals. Cooperating with team members in an open, positive and respectful manner.Taking responsibility for the outcomes of decisions and actions.Staying current with technical job skills.

Work Conditions

You primarily work in an office setting during regular business hours. Overtime may occasionally be required. 



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