Manager, Digital Solutions

2 weeks ago

Ottawa, Canada Canadian Institute for Health Information Full time

At CIHI, we recognize what matters to our employees.

Some of the benefits of working at CIHI include HOOPP Pension Plan (Defined Benefits Pension) Retirement Planning Program Generous vacation days for permanent and long-term contracts Work-life balance Career Planning Program Learning and Professional Development Program Flexible benefits program from your first day on the job for permanent and long-term contracts

Why is this role important?

CIHI, through the Hub Program, is continuing along its path to create a more unified, efficient, and adaptive approach to how data is processed, prepared and reported. The Manager, Digital Solutions is a critical role as it is responsible for overseeing the implementation of this multi-year program of work, collaborating across CIHI’s business areas and providing strategic advice to senior executives to guide the successful and timely completion of program objectives.

What you'll do

1. Provides leadership by leading and motivating the digital solutions team; providing clear direction; effectively delegating and monitoring performance results; motivating and developing others to go above and beyond; supporting others through change; making decisions that balance the best interests of the team, the organization and its stakeholders; and leading by example by living CIHI’s core values.

2. Collaborates effectively and proactively with other managers across CIHI, to design, build and evolve CIHIs Hub Program, which includes a series of large-scale projects. This includes planning and coordinating program activities, along with the Program Manager, and ensuring the appropriate assignment of professional and technical resources to projects.

3. Works collaboratively with CIHI’s managers/directors across the organization, leads and oversees the development and evolution of CIHI’s Hub implementation roadmap to transform and migrate legacy products, influence and adopt data, information and digital standards in alignment with CIHI business priorities.

4. Lead the planning for Hub governance committees, including development of the agenda and materials, ensuring their timely preparation and distribution.

5. Integrate a change management focus into all aspects of the program, to ensure clients and staff are aware and prepared for the changes to standards, products and processes related to the program. Ensure program KPIs are actively monitored and achieved.

6. Monitors and ensures the overall progress of the Hub program and makes adjustments as corporate and business needs evolve. Keeps the Director Digital Solutions informed of key accomplishments and brings forward concerns or issues with recommended solutions or options for discussion and resolution.

7. Develops and monitors operational plans, budgets, and work plans. Provides documentation regarding quarterly progress as required.

8. Fosters collaboration and positive working relationships across the Communications and Client Experience division, as a key leadership position within the division and ensuring continuous alignment.

What you'll bring to the table

• Graduate degree in business administration, public policy, health information sciences, or social sciences, or equivalent combination of education and experience.

• Minimum of 5 years experience in a related field and 3 years of supervisory experience.

• Demonstrated ability for strategic thinking with the ability to influence and motivate others to bring about change in a manner consistent with the organization’s mission, vision and values.

• Five to eight years of experience managing large-scale data and information projects/programs, including product development and delivery to clients; and ongoing transformation, maintenance, and life cycling of critical enterprise assets.

• Knowledge of the health care industry, working within healthcare and an understanding of the standards, methods and varying business approaches to health care reporting.

• Working knowledge of User Experience principles, Information Architecture, and use of analytics to inform their decision-making.

• Experience in facilitating communication and collaboration with both internal and external stakeholders. Able to gather and disseminate appropriate information and solicit participation and feedback from clients.

• Demonstrated excellence in delivering complex organizational projects using any combination of the following methodologies: Project Management, Waterfall, Agile.

• Broad knowledge of business intelligence applications, digital technologies and highly developed facilitation, consultation and negotiation skills with a focus on user centered thinking and design.

• Working knowledge of databases and database management is an asset.

• Strong financial and business acumen.

• Excellent written and verbal communication, interpersonal, negotiating, and facilitation skills.

• Ability to meet travel requirements.

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