Hotel Concierge

Do you enjoy outdoor adventure? How about meetinglike-minded individuals who share a passion for mountain culture? Does a freeseason pass sound like a good perk to you? If you answered yes to any of thesequestions, Resorts of the Canadian Rockies is the place you want to work.

We are looking to fill the position of Hotel Concierge at Fernie Alpine Resort . You smile and warmly greet our guests astheir first point of contact at resort; nothing is too much trouble for you.You prioritize guest experience and teamwork. The ideal candidate will display professionalism, possess stronginterpersonal and communication skills, is able to work independently with afocus on accuracy and a commitment to providing exceptional guest experiences. Come join our team and enjoy perks such as discounts on lodgingand lessons, endless ski/snowboard privileges, employee events, food andbeverage discounts, and much much more

You Will:

Ensure a safe, comfortable and friendly atmosphere for both guests and staff Ensure a comfortable and friendly atmosphere for both guests and staff Seek out and act upon opportunities to assist guests Complete hotel reservations, maintaining hotel booking and cancellation policies Complete guest check-in & check-out processes Respond to guest communication and transfer calls Assist guests in a polite and timely manner regarding all hotel and resort services Review daily Front Office operations including guest accounts and hotel financials Perform the day end process for the hotel and set up the following day Identify and communicate opportunities to create exceptional guest experiences Know and adhere to the policies, rules and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook Know and follow all safe work procedures included in the Safety Management Program Know and comply with all expectations of the Injury Management/Return-to-Work Programs Perform other tasks and duties that are applicable

You Have:

Excellent communication and interpersonal skills Strong computer skills Previous experience in a similar role preferred Flexible working hours – (Weekends, Evenings, and Night Audit Shifts)

Whether it’s the mountain culture, historic downtown Fernie,or just a love for skiing or boarding, Fernie Alpine Resort is the place to be.We are an equal-opportunity employer and look forward to hearing from allqualified applicants. We thank all applicants for their interest inResorts of the Canadian Rockies; however, only those candidates selected for aninterview will be contacted. If you are interested in the position, pleaseapply online with your resume and cover letter. Experience the Ultimate.

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