Operations Supervisor

3 weeks ago

Winnipeg, Canada Grand & Toy Full time

What will I do?

Staff Management: Hiring, training, scheduling, and supervising employees within the operations department. This may include conducting performance evaluations and providing feedback to staff.

Workflow Management: Planning and organizing workflow to ensure that tasks are completed efficiently and deadlines are met. This may involve developing schedules, assigning tasks, and prioritizing work.

Process Improvement: Identifying opportunities for process improvement and implementing changes to streamline operations, reduce costs, and improve productivity. This could involve analyzing current processes, gathering input from staff, and implementing new procedures or technologies.

Inventory Management: Monitoring inventory levels and overseeing the ordering, receiving, and storage of materials and supplies. This may also involve managing inventory databases and conducting regular audits to ensure accuracy.

Quality Control: Ensuring that products or services meet quality standards and customer expectations. This may involve implementing quality control measures, conducting inspections, and addressing any issues or concerns related to product or service quality.

Safety and Compliance: Ensuring compliance with health and safety regulations, as well as company policies and procedures. This may involve conducting safety inspections, providing safety training to staff, and addressing any safety concerns or incidents.

Customer Service: Addressing customer inquiries, complaints, and issues related to operations. This may involve liaising with customer service representatives to resolve issues and improve customer satisfaction.

Reporting and Analysis: Generating reports and analyzing data related to operations performance, including key performance indicators (KPIs) such as productivity, efficiency, and quality. This information may be used to identify trends, make informed decisions, and drive continuous improvement efforts.

Communication and Coordination: Facilitating communication and collaboration between different departments or teams within the organization. This may involve attending meetings, coordinating with other supervisors or managers, and serving as a liaison between frontline staff and upper management.

Budget Management: Assisting with the development and management of departmental budgets. This may involve forecasting expenses, tracking spending, and identifying opportunities to reduce costs or increase efficiency.

What qualifications do I need?

Post secondary certificate or degree; preferably with a Supply Chain focus. Previous experience in a supervisory or managerial role in a delivery or logistics environment. This could include experience as a delivery driver, warehouse supervisor, or similar role. Understanding of delivery operations, including routing, scheduling, inventory management, and logistics principles, is essential. Proficient with computers, (MS office applications, WMS, Roadnet, RF scanners, Kronos, courier shipping terminals). Must be able to work in an environment with multiple levels, heavy machinery and conveyor noise and be on the warehouse floor 80% of your time. Must have strong problem solving and decision-making skills. Results driven leader who manages performance to achieve goals. Must be able to prioritize multiple projects and deadlines. Experience working independently, without management supervision on site. Strong communication and people management skills are required. Must be able to work flexible hours. Manitoba Safety Fitness Certificate for Transportation is an asset. Lean Six Sigma Certification is an asset.

What does Grand & Toy offer?

Grand & Toy offers a competitive salary and benefits package based on education and experience, along with other perks such as our associate/corporate discounts and reward programs for management positions. We proudly provide comprehensive training for all new associates.

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