Shift Supervisor

4 weeks ago

Elora, Canada Tim Hortons Full time

Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.


By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.


As a Shift Supervisor at Tim Hortons, your top priority is guest satisfaction


Shift Supervisors are a critical part of our restaurant leadership team. Shift Supervisors work with restaurant management to provide the direction and training required on every shift to exceed our customer's expectations. As a Shift Supervisor, you will be responsible for assisting the execution of daily operations activities


The following provides an overview of the basic responsibilities of a Shift Supervisor:

You will oversee and manage a multi-million-dollar operation, provide great customer service and provide leadership in a team-oriented atmosphere.

You must be available to work all shifts - Opens, Midday and Closing Shifts.


General Responsibilities:

  • Train, monitor and reinforce food safety procedures to team members.
  • Act as Cash Manager as needed, including setting up cash register(s) at open and verifying cash at close.
  • Perform walk-through’s to ensure the restaurant is ready to open/close and/or rush-ready.
  • Work with the Restaurant Management team to train, develop and communicate with team members in a way that maximizes retention.
  • Supervise, coordinate and delegate the execution of operations tasks and ensure compliance with all Company policies.
  • Work with the Restaurant Management team to ensure quality, production and service standards are met and to create a safe, efficient and professional environment for customers and other employees.
  • Assist the Restaurant Management team in maintaining proper coverage via team member schedules to ensure that the restaurant attains/exceeds all customer service standards.
  • You will partner with other Restaurant Management to identify specific opportunities for optimizing efficiencies and maximizing the profitability of the restaurant.
  • Follow up and ensure resolution of guest-related issues as needed.


Why work for us?

  • Flexible scheduling
  • Employee meal discount
  • Premium Rate of Pay
  • Fast pace work environment


For high-performing Shift Supervisors, there may be growth opportunities in Restaurant Management. We'd love to learn about you - apply today

Tim Hortons experience an asset * Must be able to lift 25 lbs * Previous supervisory experience in Quick Service * Friendly and outgoing * Flexible schedule

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